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"Excellent"

"Nice new hotel, very clean and very near both seoul airports"

"Breakfast qas excellent "

"Good"

"Book residential room to have a washer "

"Great location near namedemun market, bus stops and the green 2/perimeter train line so you can explore locally or get around seoul easily. The staff was so nice and very helpful with providing information. The pool area was very nice and the fitness room has free weights."

"Great location walkable to everything. The staff is fantastic, so helpful with many recommendations and their English is flawless. Lotte City Hotel is reason enough to revisit Seoul. I look forward to staying here again. "

"I stayed for 2 week at this property and it was great! The service was very nice and they were very helpful when it came to any questions I had about the area or transportations. The place was always clean and very close to multiple forms of transportations. My only bone to pick was that I couldn't control the air conditioning. I was HOT at night but opening the window fixed that issue so no ruined trip there. Other than that very nice hotel "

"The service was top-notch—staff were professional, friendly, and attentive. Whether it was check-in, housekeeping, or just holding the door or calling the elevator, everything ran smoothly. The location was a plus. It provided easy access to the metro right outside the door, and great coffee, confidence, and dining options nearby on foot."