Search Chalets in Xalostoc

"Let me start by saying that property is far and hidden from downtown. Once checked in, we discovered there was no hot water. They stated pump was broken and they could not guarantee it being fixed anytime soon, this mid January. In addition, both night stand lamps did not work, phone in room did not work, had to walk across the resort to contact staff, who’s solution was to shower in the spa area which was not close to us. When we inspected the jacuzzi, it was broken and they stated our reservation did not include one, even though we had access to it. Upon immediately checking out to find a place with hot water, they stated to contact Expedia for resolution, upon contacting Expedia they referred me to the hotel and no one accepted responsibility. $176 for one night folks. "

"Todo ok, la cosa es que no había servicio de desayuno"

"Todo muy bien "

"It was a beautiful experience the property is amazing. Rooms are beautiful as well. I will recommend it to family and friend's"

"They can improve a lot of things"

"The family had a wonderful time. The whole area is clean and Housekeeping was excellent. Beautiful pool area for children and adults. The Buffet is great, and 5 min. walk to shopping. Definitely will return"

"Todo muy bien, Fabiola muy amable y siempre respondía en whats. La estancia fue muy tranquila y el roof está deli para pasar una mañana soleada Lo recomendamos mucho si quieren una estancia tranquila y desconectarse un rato "

"Amazing"

"Hotel limpio y buen precio, un poco de ruido por la noche, deberían extender un poco el horario de alberca."