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"Booked this hotel as close to the Crucible. Room spoiled by poor cleaning with stains on the wall and furniture which could have easily been wiped off plus a psir of socks in the drawer"

"no"

"Loved the reception staff nothing too much trouble. We arrived back from our show quite late so no food asked reception for room service but as can’t eat bread sandwiches were a nono for me but sandwiches were delivered for my partner and sandwich fillings for me absolutely delicious and complementary too. We will be back to see you again "

"Staff were friendly and helpful throughout our stay."

"My room facilities were very good but the best thing about this hotel were the excellent staff."

"Staff were professional and friendly Hotel was beautiful and full of character. It is about to be undergoing renovations as needing some old in some areas.. mostly on the outside of building. Breakfast was wonderful, the toaster worked perfectly! The waitress was sunny bright and helpful. The spa facilities were just what we needed although some young lads were behaving like 8year olds splashing water at each other and anyone in the vicinity. The spa staff was very apologetic and intervened several times. The low score for the eco friendliness is due to the fact is showers left permanently on in the spa area. All in all an excellent stay and we will stay again."

"I love staying at this hotel! perfect location."

"Greeted by staff on reception, check in was easy and the room had everything I needed. Comfortable and clean, surrounding area was good and tidy. At breakfast greeted by a lovely staff member (female) who ensure my needs were met, very helpful. Overall my stay was very good. "

"This property was great"