Find Luxury Hotels in Western Massachusetts, MA

"Based on reviews, I expected more, but it was fine. The front desk service started strong—two suited-up staffers (a bit much for a 3-star) were eager to explain everything. Funny thing, though—that was the last time I saw them. I went through the lobby 6-8 times, and checkout was just a drop box. The one elevator was very slow, but the stairs were surprisingly walkable—worth using if you're on a lower floor. I stayed in a suite for two nights, then moved to a standard room. Both had LVP floors,...

"I think some of the unfavorable reviews I have seen are unfair. Everything is relative and, yes, this is clearly an older property that appears to be privately owned. Notwithstanding its age and some of the dated decor and furnishing, my room was very clean (cleaner than some I have stayed in at upscale hotels). It was one of the coldest nights of the year and the heat worked well and the water was hot. The television and WiFi worked and for my purposes (a one night layover on my way to visit...