Search Aparthotels in West Lake Hills

"It was nice, but they forgot to give us toilet paper and soap. I would also worn you that you are required to download two apps to stay at this property. "

"We were in town for a week for business. It was great to have a place that seemed more like an apartment then a hotel room. "

"Noisy! Ground floor apartment had a lot of street noise BUT ALSO VACUUMING at 7AM"

"This property overall is excellent pool area and amenities are very nice. We have requested a unit on the second floor, but received one on the third floor. In addition the unit was to have a queen size bed and I’m quite sure it was really a double which made it a little uncomfortable for a couple. The unit also did not have a hairdryer and when I tried to report it, the communication was very poor and I never received a hairdryer."

"Great location and layout. "

"The stay was fine, room etc very good, was disappointed In that the pool was closed with a cable lock so no one could enter. I wish I had known it would have most likely made me look someplace else. So disappointed. "

"The unit was immaculate and comfortable and the location worked well for us. Using the app however was challenging making access to the property frustrating. "

"The point of contact was great for the most part until I asked to remedy the situation or a partial refund. We had to leave the night we got there (booked for 2 nights). Tack strips were exposed through the carpet, a bunch of mold in one bathroom, and a used bandaid on the bed which my baby got ahold of before I noticed it. This trip was in September and in December I was finally told they would not refund me nor give me a partial refund for the night I wasn't there. I waited to see if they...

"Our stay was wonderful and the owners were very quick with response and detailed with instructions on parking. They also gave great recommendations for places to go out. Highly recommend staying there."

"My child buss her head open and was told we cant help you "

"The property was 10 minutes from the airport, which was great. It was easy to get to. Instructions for arrival are very detailed. Property is nice, safe, and quiet. No issues at all. "

"We did not stay at this location for several reasons. 1) Did not know we had to sign and fill out a waiver 3) Parking was not clear and spent about half an hour finding gate and location. 4) Your pictures did not represent how it looked in the apartment. it is actually a dorm apartment. 5) Absolutely no blankets in the place. Did not understand this one!!! We spent over an hour to get into the place and figuring everything out. We had called about the blankets and no one answered. This was the...