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"Excellent service friendly staff "

"The location is excellent, the staff is very friendly and the buffet breakfast was the best!!"

"Hotel is huge and in excellent condition! Staff is attentive and friendly! They helped me with my luggage to my room , booked my taxi to move around the city , advice on places to visit and amenities offered by the hotel ! Rooms are huge and well kept ! Bed slept wonderful! I had a junior suite and it was well furnished with good views of the mountains and surrounding area ! Love the gym and the pool ! Came in handy before starting of my day ! There breakfast were amazing and excellent variety! Both cultural and continental type food ! The cosmo restaurant served excellent food night and day ! The food experience was top quality and taste ! Loved the seafood they served catch of the day and the salmon special! Hotel is situated in a good area with lots to offer ! People in the community are hardworking and friendly civilians just be shrewd how you carry about yourself! Use your common sense ! Taxi is not expensive to move around because everything is nearby the hotel especially if using uber cost like 7 USD to visit Monserrate for example or ride to the airport cost 12 USD ! Anyways don’t hesitate to book this hotel and try their junior suite it is well equipped and layout is great! Enjoy your stay ! Will definitely be back when am in bogota ! "

" Definitely the customer service. Unfortunately I had a stomach issue and Alejandra in guest services, was amazing, she was very polite, sweet and professional, always with a smile and accommodating my needs. Juan Daniel, served me with a smile every night. Breakfast was delicious and very well presented. Gilberto, Christopher, Carlos and all of the rest of the team made sure that I was eating the right food and specially my “agüita de manzanilla”. Thank you for making me feel at home."

"Awesome and clean apartment, very safe and clean, super safe property and nice staff for a reasonable rate "

"Excellent buffet breakfast, very nice rooms. Safe neighborhood and central location, though not much in terms of sightseeing in the immediate area. Lots of good restaurants and crafts closeby in usaquen."

"The staff was very helpful and friendly. The breakfast was pretty good and the rooms were comfortable."

"I can’t thank the amazing group of people that work for this hotel enough. Angie, Juan David (doorman) Juliana, Oscar, am I forgetting some names. But they are all great great people who went above and beyond for me"

"Had a inconvenience with check in, the room that I had reserved was not available, but on the second day I was move to the right room. But it took two days for the correction. The night of the check in after traveling over 10 hours to arrive at Bogota not only the inconvenience of not having the right room available I was awaken at 11:45 PM by the front desk to come down to the lobby to go over the room bill that I was over charge for the room tax. Their mistake! I suggested that we can fix that in the morning but I was told to come down immediately other the overpayment would take months to fix? The front desk can use better tactics when dealing with customers, the reason for my flight to Bogota was to attend a funeral in the morning, that was my priority not to be waken near midnight to fix a error by the front desk. Other wise the hotel and the rest of the staff was great particularly the housekeeper crew. "