8/10 Good
Catalina
Traveled with family
15 January 2025
Liked: Staff & service, property conditions & facilities
The hotel staff is welcoming, especially some of the cleaning crew and bellhops. The daytime employees are friendly but not very helpful or knowledgeable when you need support. They listen well but don’t offer solutions or choices. They appear young and inexperienced, except for their manager. The night staff is less friendly and not as accessible. One cleaning lady was sometimes rude, but the rest were nice. The bellhops are excellent, and the restaurant staff is outstanding. The restaurant has limited hours, and breakfast is average, but considering the room price, it’s a nice addition and sufficient for many. They often have a selection of pastries and fruit, and eggs can be cooked to your preference. The coffee is strong and delightful. During one of my stays, I found a stained sheet while changing rooms, and I have stayed here multiple times in different rooms. In some rooms, especially those facing the street, the windows don’t close properly, allowing a lot of noise and cold air at night. The walls are thin, so you can hear the guests next door, and the staff doesn’t provide much assistance with this problem, especially at night. I wouldn’t rate this hotel as a 4-star; it feels more like a 3.5. The building is in a great location and is well-kept. The lobby and atrium have beautiful architecture with a European vibe. The prices are always reasonable. For a long stay or a one-night visit, it could be a good choice for many travelers.
Catalina
Stayed 4 nights in Jan 2025