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"The staff was unbelievable, recognized us after the first time. The breakfast and dinner service was delicious. The on onsin was so convenient."

"Onsen was heavenly."

"Amazing hot springs and comfortable rooms!"

"One of the best hotel I ever stayed Room: Larger than the normal you would find in the city. View: We got the wonderful lake view and we can't be more happy with the beauty in winter. Bed/Pillow/Duvet: they are all soft, comfortable Onsen (Roof top): the most beautiful view you can get for the outdoor with 2 round tub. There is also a small cold bath and a sauna. Spacious onsen and plenty of showers ensure its not crowded. Indoor onsen temperature is hotter than outdoor. Onsen (Basement): An outdoor and an indoor with sauna. Outdoor onsen temperature is hotter than indoor. A beautiful garden right in front of the outdoor. Dining hall: Overseeing the lake and snow in winter. Food: I had the breakfast and its has great mix of traditional Japanese and western delights. Food was great as a whole. Lobby: there is a large resting area with books for you to relax and read. In addition, there is a bar serving drinks and you can sit indoor enjoying the wonderful view of the lake. Service: excellent as a whole. Staffs speaks "

"Love everything about this resort! Can’t wait to visit again!"

"This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort"

"Staff was really helpful to check and advise on JR train information even it is not their responsibilities. The hot spring was very well maintain and comfortable to use. Dinner and breakfast buffet variety is very good. The lake view is perfect also !! "

"wonderful stay. stunning location and view. meals were good!"

"Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly."