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"Helpful, politeness"

"Good"

"This is an excellent higher end business hotel with a very nice onsen. Right across from the JR Station and lot's of shopping and eating options. Our room was in the East Tower which had its own private entrance which is more convenient than entering via the hotel lobby. Recommended."

"The hotel is connected to the Tokushima Station and the Clement Plaza (small shopping center) so it is very convenient. I chose a bigger room and it was really nice, especially the bathroom with a tub that has a city view window (very nice at night).The bus stops are also right outside the main entrance and there are many dining options around the area."

"Nice hotel, very close to station, quiet. Rooms a bit small but typical of Japan. "

"Another nice stay at a Toyoko location. Everything met my expectations."

"The staff members were very patient helping me on transportation booking. Their kindness and customer service were significantly exceeding my expectations. Excellent job!"

"This hotel is dated and has definitely seen better days. I had a non-smoking room that reeked of smoke :(. However, it was low cost and everything worked. The guy in reception was welcoming and friendly- made a particular effort to explain things, show me the free drinks in reception and hand me a tourist map. Location is walkable from centre (flat walk), but slightly further than ideal. Many dining options easily reached, but don’t expect much English spoken (have a translation app handy)."

"It's a bit old in some places, but perfectly functional. Rooms are a little bigger than typical Japanese business hotels. The public bath and pool are nice conveniences!"