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"Staff helpful some areas looking a bit tired"

"The location of the hotel was perfect for breaking a long journey to Cornwall. It was excellent value, very comfortable and an enjoyable experience. We will be back !"

"One night stay with the family. The lodge was excellent, it’s huge, warm and welcoming. 2 bathrooms, 4 bedrooms and excellent living space & amenities. Highly recommend and will return."

"Staff was very accommodating and polite, room was very large, clean, and presented a great view of the city and it's environs. Restaurant was immaculate, food, staff and service were top quality. "

"Only a flying visit of 1 night this time, but a very comfortable one. Staff are excellent as always and the fish and chips at the bar was very nice. Managed to use the pool in the morning but got there too late for the Sauna and Steam room this time. My room was small, but perfect for a one night with a double bed and shower/wc room. "

"Very welcoming and i enjoyed my stay"

"All excellent except when validating parking on arrival the machine is under cover before the hotel entrance however this area correctly is signed no smoking but people were smoking. I asked them to move which they did eventually but it is disgusting trying to input details whilst being poisoned but cigarette smoke. Shame staff cannot use CCTV to enforce this"

"All round great stay"

"Amazing hotel and the staff were great, could not of been more helpful after a last minute booking at 9pm after the original hotel we booked (The Crossways) was totally unacceptable to stay in due to our room being directly above the speakers for a Christmas Party they were hosting. Noise in the room was so loud no one would of been able to sleep and given we had a 6 year old child with us even more shocking they put us in that room. Room was spacious and comfy, location was amazing as we had the Xmas trip booked at Wookey Hole and the breakfast was by far one of the best we have had staying in hotels or even a restaurant. Highly recommended as a place to stay if going to Wookey Hole or just visiting the area. "