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"Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you"

"This accomodation is apparently the newest in Rotorua and definitely did not disappoint. The property looked modern and clean from the outside with decent number of parking available which is controlled so you know you won't have to fight over your parking spot with other guests. The rooms are nicely sized, with large, comfortable beds. Everything looks modern as well and still looks clean and new. The bathroom is nice and spacious and the underfloor heating and towel heater is a nice touch during the colder seasons. The swimming pool is clean and heated although I didn't get a chance to use it. The only thing I can fault is that there was no milk provided but this is a very minor thing compared to what was a very enjoyable stay and would certainly be high on my list to rebook when I return to Rotorua in the future. "

"Just what I needed for the night, thanks"

"One night stay was great"

"All good"

"We had a great stay. The room was lovely and spacious. The little private patio area was lovely and sunny to sit out in. The bathroom was great and the shower had good water pressure with hot water."

"Clean, tidy, good price and rooms. Spa bath worked great. We liked the external access to the outside areas in our rooms. Staff were very helpful and had great communication. We will be back in future! Thanks for the great service!"

"They were busy with renovation, but did this quietly and respectfully so disturbances were not a problem"

"Clean and maintained well with all expected services provided and working "