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"It is a 5-star hotel with 5-star service :). If you miss the scheduled (only a few times during the day) pickup at the train station, just go to the cable car station and call the hotel. They will send a van to pick you up in less than 10 min. For travellers who use data only SIM plan, make sure you have app (we use Skype to make the call) that can make international phone call."

"This is a quiet and peaceful property. I enjoyed my stay here with the view of Mt Fuji from our room. The outdoor hot spring was also amazing. The staff was attentive and take good care of the property. Definitely will return "

"This property is great and had very friendly staff! The price was incredible and we booked day of! The only complaint is have is the bed was really hard! But other than that our stay was amazing! They also have lockers you can use on the day of checkout to store luggage until you leave the Mt. Fuji area! "

"Nice new hotel super close to station and good breakfast."

"Excellent onsen ryokan at a very competitive price. You to select three 50 minute sessions in one of the three on-site onsens per day (one in the morning, two in then evening). The staff were friendly and accommodating. It's a bit of a hike uphill from the station but nothing someone moderately fit can't handle."

"Great to stay for two nights. "

"Amazing hotel with stunning views of Lake Ashi. All-inclusive resort style, with Breakfast and dinner buffet included. Onsen with indoor and open air pools, all necessary toiletries provided, toothbrush/toothpaste, razors, q tips, combs, amazing skin care products! The Hakone Ropeway is just a 3-5 minute walk. It was a very relaxing and rejuvenating stay. Definitely recommend and would love to stay here again!"

"Traditional Japanese room was very relaxing. You could enjoy tea while viewing the lake."

"We had the best time on our 1 night stay here. We booked a room with a private onsen and half board. It was very easy for us to call for the hotel shuttle when we arrived at Kawaguchiko Station. There is an area for hotel shuttle pick up where we waited for only 10 min or so. Our accommodations were clean and comfortable. The heater in the room worked well. The private bathroom, shower, and onsen all worked well. I loved that we had a view of Mt Fuji from our private onsen bath when the clouds were clear. Our kaiseki dinner was served in our room and it was delicious. The chef even had an extra seasonal dish included with our meal. It was such a wonderful new experience for us. Breakfast also very delicious and set up in the common eating area which had a great view of the the late and mountains. The hotel has a great rooftop Mt. Fuji view of the whole area and I recommend venturing up there. We did not have time to visit the public onsen but I would love to visit here again in the future and try it out. The staff was kind and helpful, everything was clean, quiet, and relaxing. "