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"Good customer service"

"土柱を見に行くには良い所でした。 トイレが狭かったです。 露天風呂が気持ちよかったです "

"호텔찾는데만 30분이상걸림, 주변상점주인이 우연히 알려줌, 호텔인지도가 낮아서 잘모름, 호텔프런트인지 선물가게인지 모르겠슴 조식은 그냥 그럼, 직원분들은 매우친절, 옆방에서 말하는소리 다들림 온천없슴, 유명한 사찰근처라서 비싼듯"

"床に髪の毛が落ちていて、とても自分たちのものとは思えなかったです。ただ部屋の広さや静かさ、大浴場(きれいさも含めて)には大満足。スタッフさんの対応もスマートながら丁寧さに欠けることなく感じが良かったです。部屋の洗面台が欠けていたり、トイレが狭かったり、水の流れが悪かったのは残念でした。"

"Good quality and service. Since it was opened In 2017, the facilities in the hotel were good. The price is reasonable and come again"

"Loved my stay here. The location was great, just a short walk to the main vine bridge in Iya Valley. But it's also secluded enough to really feel the remoteness of Iya Valley. My room was wonderful, very well appointed and clean. The high point was the staff. They were all wonderful and kind, and went above and beyond during my stay. They even drove me to the bus stop in the morning so that I wouldn't have to walk with my suitcase. I would absolutely stay here again."

"There is nothing unique about this Hotel. The owner has to renovate this establishment. It’s not a place for humans. It’s totally runned down. The car bets are stained all over the place. The lobby is dirty, the sofas are stained, you cannot sit on them. In the rooms the curtains are stained, torn, no blinds. The condition of every furniture is bad, needs fixing or get new. The food is served in a old people home dyining room. Looks like the fifties, or a senatorium in the former USSR. The food...

"埃などは落ちてないので清潔ではあるが、何せ建物や備品が古いままな為、カーテンや扉の紙の日焼けやシミがそのまま残ってしまっているのが残念。 昭和世代はまだ耐えられるが、それ以降の人達には厳しいかもしれません。お湯がなかなか出てこないのも大変。それだけ今の世の中が便利で楽になったという事を感じれます笑 部屋及び風呂からの眺めも窓を変えるだけでもかなり変わるはずですが、経営上なかなか難しいんでしょうね。 それでも旅館の方達は高齢ですが、親切で良い方ばかりです。"