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"Very pleasant stay "

"This was one of my ultimate Onsen destination for a long time. I read an article about this place being one of the top 5 go-to-onsen not only for Japanese and Onsen lovers all over the world as you need to operate cable car down to the below Iya Valley to enjoy outside onsen with spectacular views. I enjoyed both male and female side in 2 days and I was simply overwhelmed by the scenery. Only down side was the water is not hot enough as it is a naturally flowing onsen water without heating up. Kaiseki was unique since they cooked local fresh water seafood mostly which was a rare for travelers to enjoy. Indoor onsen was also great as well. Only negative part was we were checked into 6th floor and my mom had a difficult time to go down and up to lobby for cable car Onsen, basement for indoor Onsen, Kaiseki was 5th fl but breakfast was at the lobby level. For elderly customer, try to get a room near the lobby just in case."

"Nice and cozy place, felt like being in Spirited Away! Somethings looked a bit ‘used’, but had clearly had a light refresh recently. Everything was very clean and the staff were very welcoming, polite and helpful."

"japanese style room, beautiful lobby area, nice location "

"Wonderful hotel, excellent amenities, friendly and helpful staff, highly recommend."

"very good and helpful staff, nice and polite."

"Short 2 day driving stay in a traditional Japanese hotel. Very nice indeed. Management were very accommodating. "

"We loved our Japanese style room and the beautiful view. Also, they were able to accommodate our vegan diet and the food was delicious. "

"Convenience store is about 10 to 15 minutes away"