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"The manager was amazing and gave us our upgrade and bonus to use in the restaurant. I had a young family above me jumping and screaming but other than that a lovely stay. "

"The best"

"If you looking for ONDOL Heating System and wanted to try the Jeju black pork, than this place would be perfect for you. Everytime we visit Jeju island, we stay in this place. Also this place offer the sauna for the hotel residents for 7,000 won. So if you wanted to try it than it will be good experience "

"Friday December 6th 2019, 17:00KST. Lady in black suit at the check in counter called Misun was toxic. She charges around $50 USD for some random extra charge per person. Alright. Annoying but I will pay. HOWEVER, she completely ignored what we were trying to say or ask. Her attitude was bottom leveled, definitely not what I would expect from a 4 star hotel. I used to love Hyatt Regency and came to this hotel since 10 years ago. After experiencing the HORRIBLE customer service from Misun, I will...

"Nice place to stay among nature"

"Very friendly staff, they helped in arranging all transportation to move around in Seongsan. The hotel location is absolutely beautiful on the Seopjikoji peninsula, it has views comparable to all the best views of Seongsan Ilchulbong. Do not miss the hotel Korean restaurant."

"Top excellent "

"nothing to add"