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"Good"

"Ideal location close to attractions, restaurants, and Shambles Alley. Great room size, very clean, staff polite and helpful. 24 reception gave a safer feel to our stay and the added bonus of starting each day with English breakfast. Would book again!"

"This was a great stay for 2 adults and 2 children. Despite there being a sign up on arrival that there was a private event with music till midnight… I didn’t hear a thing, the rooms are nice and quiet, the pool was lovely to wind down in after a busy day, and the breakfast was great, plenty of choice, fresh and was replenished often. Parking is £7 for each night, and there is a bus stop on the opposite side of the road just outside the hotel to take you into York, the bus’s are every 15 minutes and we purchased a family all day ticket for around £9.60 which was super convenient, overall a fantastic couple of days was has by all! "

"Staff very helpful and polite. Room comfortable and the large bathroom made stay very enjoyable. Lifts available for easy access and plenty of choice for breakfast"

"Great location, spotlessly clean, well designed room, good breakfast, even made use of the maintenance team to remove a nail from my partners shoe. Parking a rip off but that isnt the hotel fault."

"Lovely stay no complaints from us "

"Like a Downton Abbey experience. A grand palacios hotel. Although large, it felt warm, homely and welcoming. Upgraded to a suite which was just wonderful. So comfortable, spacious yet again a homely feel. Throughly enjoyed my stay. The staff were friendly and extremely helpful. We were able to secure our luggage and explore York ahead of checking in . They kindly kept our luggage safely after checking out also so again we could enjoy our ambling through the streets of York. Great choices for breakfast,.Pet friendly also. This is a beautiful hotel well worth the stay."

"Friendliest staff , best choice with executive lounge access and big rooms. We had a great experience thankyou"

"Very good as usual"