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"Friendliness"

"The room was very small but really well designed and modern. The onsite parking was expensive and a little awkward with not elevator. They did have a baggage drop off area inside the garage on the main level that we discovered afterwards. The staff were great and happy to help with directions etc. "

"Excellent service checking in and room was clean. Only minor issues like the desk lamp having no bulb and second shower head broken but overall great room regardless. Very quiet area and plenty of off street parking with the overflow option into Wests."

"Close to Newcastle No2"

"The staff were incredibly accomodating and friendly. The room was spacious, clean and had everything you need and more. The rooftop bar is beautiful at sunset and breakfast downstairs in the morning was the cherry on top. Will definitely be back and wouldn’t go anywhere else in Newcastle. "

"Jacinta was amazing, and the strong ported who carried our luggage upstairs. If you want a lager couple of rooms, and an original large vintage bathroom that takes you back in time with a genuine old bathtub then The grand is for you, three of us stayed to see Cindy Lauper in concert. It exceeded my expectations, warm, friendly and great atmosphere, you cant ask for much more, and the price was so great, I will return again and tell everyone, Absolutely could not fault it."

"Recently stayed and loved the location and size of the unit. Staff were amazing with easy check in/check out. Will definitely stay again when we are in the area. "

"Extremely convenient "

"Handy to hospital. Very comfortable "