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"Great customer service!! I stayed at this hotel many times in the past. It was great to be back after a year and feel at home. Many thanks to Ricardo for outstanding customer service!!"

"Great hotel, very good location, new construction. Staff is friendly but they just don’t follow up on guests’ requests. Six phone calls - all in Portuguese - to the front desk, no call back. Simply ignored. I think they feel bad to say no so they prefer ignoring rather than declining a request or explaining why they can’t help. That is however a minor detail given the hotel location and comfort level. "

"Employees need to improve customer service."

"Very clean, breakfast was excellent, and the staff was very professional and helpful. Excellent value for the quality of stay. Beautiful views of Recife and the beach. "

"I had a fine stay, but the room wasn’t as nice as typical ibis rooms (I stay in ibis hotels often). The lobby is modern and updated but the room I stayed in needed some updating to match the lobby and typical ibis rooms. "

"Nao tenho do que reclamar, muito bom custo-benefício "