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"Staff's very friendly and helpful"

"First of all, excellent service. They thought of everything before you even asked - bought show ticket for me because they knew the line is long, reminded me to get ready for Ha Long Bay pickup, arranged transportation, offered shower before midnight flight, how to eat local food, currency exchange, etc. Tips and advice on everything. This made my short 3 day-2 night stay so easy and efficient. Staff always friendly and helpful. Restaurant is great too, food, decor and ambience. I ate breakfast and two dinners there. "

"Everything was as advertised and even exceeded the expectations. I even got upgraded to a better room for free. Room was big, clean and very nicely decorated, and very cozy, as all the hotel was. The service was great, starting from the reception (Anna did the check-in and welcomed me) and the service in the restaurant."

"It was fantastic. The staff bent over backwards to make sure everything was to our liking. The rooftop bar was a highlight! Definitely spend an evening up there for drinks or appetizers. "

"Cute, clean and service oriented! We enjoyed our stay here. Thank you to the staff for being so friendly and helpful. "

"We have spend much money and time at Victor Rooftop bar & restaurant. This great bar & restaurant with delicious foods, good drinks. Our room was nice – clean. Their staffs was super friendly."

"Great hotel, excellent location - all of old town within walking distance. Hotel is very clean and the staff are excellent. We didn't have dinner but the breakfast buffet had a good selection and was tasty. Nothing negative to say about it, definitely recommend! "

"Very good location to old quarter. Our bedroom was small, but clean and comfortable. We would stay again. Breakfast was great. The staff was top notch. Smooth and informative check in process, quick guides and recommendations for restaurants around Hanoi. The best was we mentioned we had an early morning departure and they packed a lunch for us to send us off. The staff was all so sweet. Especially My. Would def recommend for people staying in old quarter. "

"Fantastic hotel where staff goes above and beyond. From A to Z excellent all round."