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"Very friendly and helpful staff members. thank you "

"great breakfast and dinner buffet"

"The traditional Japanese breakfast was excellent and filling. The staff very friendly and a clean excellent onsen. The traditional tatami mat room was very large!"

"Staffの熱情的なサービスで初旅館の旅でしたが,台湾族でした。 ただ,雨が降って近所の散歩などするのは難しいので残念でした。 りょうかんステップのサービスと食べ物などは直接に受けてみないと感じられないようです。 値段に比べて満足度が優れていてサービスもいいし,食べ物も無駄だし,積極的に推薦します。"

"Food, people, onsen, ryokan everything is awesome!! two thumbs up"

"Great experience overall 10/10. Since we are Expedia Gold, hotel gave us an upgrade to Villa cottage with a bottle of Japanese sake for our dinner. Cottage is really nice with private outdoor Onsen and bath. They also have 10 different Onsen on property that you can use, most of those are private that notify by the sign outside if it is vacant or occupied. Traditional dinner was great, we can see all the detail of preparations and care. Staffs are friendly, polite and nice. We loved it. "

"The property is generally clean but just that there's some unsightly brownish areas at the base of the bath tub. Food and service are good. Just a note for people with walking disability - the rooms are located along the slope, hence have to take note of this. "