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"Hotel Staff * Good customer Service * Helpful / Good Manners Hotel * Location is good for drivers / Taxis / walkers / bikers * Buffet Breakfast / A good selection * Clean Good sized bedrooms "

"Lovely room, clean and spacious. Lovely bar and restaurant with great food and super helpful staff. Loved our stay, would highly recommend."

"Staff could not be more than helpful"

"I had a fantastic stay at Norton Grange Hotel, and the absolute highlight was the spa! It’s incredible to have access to such a great pool, sauna, steam room, and jacuzzi for the same price as a Premier Inn or Travelodge, but with so much more value. Add in a lovely breakfast, and it’s an absolute steal for a relaxing getaway. The spa is well-maintained and a true luxury, making this hotel stand out. It’s rare to find such great facilities included in an affordable stay, and it made my visit feel much more special. A Few Things to Consider: • Event Nights Are VERY Loud – If there’s a wedding or party, expect super loud music that can go on until 1:30 am. The hotel warns ahead of time and makes it clear that no complaints will be accepted, so if you need a quiet night, check before booking! The other nights of my stay were peaceful, but the wedding night was a challenge for sleep. • Rooms Near the Stairwell Get Noise – My room was next to the stairwell, and the fire door slamming shut every time someone used it was quite disruptive. Light sleepers should request a room away from high-traffic areas. • Breakfast Could Use Some Healthier Options – While the breakfast was generous, most items were fried (fried eggs, sausages, etc.). Adding scrambled eggs and smoked salmon would be a great touch for those looking for lighter choices. Final Verdict Despite some noise issues, I loved my stay. The fantastic spa, great breakfast, and unbeatable value make it an excellent choice "

"As always a first class service from all staff room was excellent food was hot and good quality booked again for next week "

"Chelsea and her coworker helped me plan a day of the trains."

"Parking outside, easy to find, clean room, spacious"

"Friendly staff, very helpful. Made to feel very welcome "

"Excellent place to go if you want to relax and eat delicious food. The onsite bar and pub had excellent food and the customer service was top notch. The only complaint I have is that the room was very warm and we were unable to turn the heat down on the radiator and towel heater. This was my second stay at this hotel and I will definitely be back!"