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"Cute quiet staff very helpful"

"Great location, right next to Nagano station, with plenty of affordable dining options in addition to transportation. Also very clean, very comfortable and serviceable "

"This place was incredibly easy to find, super close to the train station, the room was very quiet at night, everything was clean and I found the amenities all decent quality. The breakfast buffet was really good as far as hotel breakfasts go. Great choice for the money!"

"温泉気持ちよかったです！"

"The room was spacious and clean."

"Simply amazing on all accounts. Customer service is absolutely exceptional."

"Easy access - 5 minute walk to the train station, 15-20 min walk to the Senso-ji temple. Clean and all toiletries you might want. Breakfast pretty good, with great views of the city"

"Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back."

"Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol "