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" We had the absolute pleasure of staying at the Grand Hotel et Des Palmes in Palermo for two weeks in January 2025, and it was an unforgettable experience. The hotel's rich history as a former castle has been beautifully preserved, and its stunning architecture and decor only added to our enchantment. But what truly made our stay exceptional was the warm and welcoming staff. The entire front desk team and concierge were incredibly helpful and went above and beyond to ensure our comfort and satisfaction. Special mention must be made of Marina, who introduced us to some of the most authentic and wonderful local Sicilian gems, hidden away from the usual tourist trails. Her insider knowledge and passion for the region were invaluable, and we felt like we experienced the real Sicily thanks to her recommendations and professionalism. Bruno, too, was a huge help, assisting us in finding our way around the city and providing us with expert advice. His kindness and expertise made a significant difference to our stay, and we're so grateful to have had him as a resource. The cleanliness of the room was beyond our expectations, and the breakfast in the morning was complete and nutritional. What struck us most, however, was the hotel's reputation among the locals. Every time we mentioned the hotel's name to anyone in Palermo, their response was and full of fond memories. One business owner in a boutique I shopped at told me she got married 30 years ago in the hotel. Amazing place"

"Beautiful building. Neighborhood could use a clean up. Plesant and professional staff! Thank you!"

"Great location of the beautiful older style hotel. Gorgeous atmosphere. Large rooms! Close to activites and walking distance to main train station."

"Very good location , very clean , the breakfast good"

"We had very comfortable stay. The hotel is beautiful and comfortable."

"Beautiful hotel. Front desk was very kind and helpful. Everything was clean, felt safe, great location and would absolutely stay here again. "

"Great room, great service, great location, great restaurant - everything about our stay there was 100% spot on !!!!"

"Very comfortable hotel right off the water, close to the City square. Staff was wonderful, the room clean & comfortable and the breakfast was one of the best we have had on our tour of Italy. We stayed at the beginning of December and loved it, can't imagine how nice it is in the Spring and Summer. Stay here."

"Excellent stay Irene and Phillip at concierge were very helpful and made our stay wonderful Marcelo the private driver organized by hotel was superb as well "