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"Staff was inattentive stood at the counter for 5 min while 1 worker did paperwork and said someone would help us shortly."

"Shana is definitely better than the other hotel we stayed at. The playa biseanz is a wonderful beach with iguana’s and crab’s and clear water. We got a Royal jungle view with private pool - I would say the room and the bathroom were amazing but the private is outside and not connected to your room. We had to call front desk every time to turn the pool on and the lights didn't work which becomes dark to swim after sunset. The breakfast was amazing and all the facilities were provided. Overall I would say Shana is a top-class hotel and it is worth the price to stay."

"Just be careful of the entry and exit if you are driving a car."

"Convenient to get in and out of San Jose "

"One of the best hotels in terms of service we’ve ever stayed in. The most delicious breakfast with standard breakfast things plus a ton of local items (including the most delicious fruit)! Each staff member we met was incredibly helpful, kind and welcoming. 10/10! "

"Everything was fine. The food, workers, pool, except my room the shades were almost transparent transparent, "

"I love the pool, landscaping and general elegance of the hotel. I was put in a handicap accessible room which was interesting. The hotel is incredibly convenient to the aitport"

"Wonderful service "

"Thank you for the hospitality and service."