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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel with free parking connected to a shopping center in Alajuela

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Poolside bar
Shopping mall
Outdoor pool, pool umbrellas, sun loungers
Bar (on property)
Room, 2 Double Beds, Mountain View | View from room

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Gym
    Gym
The price is AED 419
AED 465 total
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, View (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Rainfall showerhead
Private bathroom
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

View from room

Room, 1 Queen Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Rainfall showerhead
  • 33.1 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | View from room

Room, 2 Double Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Rainfall showerhead
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | View from room

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
Rainfall showerhead
Private bathroom
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 2

Similar properties

Exterior
Hampton by Hilton San Jose Airport
Pool
Breakfast included
Free airport shuttle
Pet friendly
9.2 out of 10, Wonderful, (2192)
The price is AED 434
AED 479 total
includes taxes & fees
28 Nov - 29 Nov
Hampton by Hilton San Jose Airport

About the neighborhood

Map
Francisco J. Orlich Road, Alajuela, Alajuela

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 18 min walk - 1.6 km
  • Central Market Alajuela - 4 min drive - 2.7 km
  • Ojo de Agua Spa Park - 7 min drive - 5.1 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • Juan Santamaria Intl. Airport (SJO) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hotel connected to a shopping center
You can look forward to a free roundtrip airport shuttle, a poolside bar, and a grocery/convenience store at Hilton Garden Inn San Jose Airport City Mall. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a shopping mall on site and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and tour/ticket assistance
  • An off-leash area, a banquet hall, and luggage storage
  • Guest reviews say great things the breakfast, pool, and helpful staff
Room features
All 149 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free roundtrip airport shuttle from 4:00 AM - 1:00 AM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Fence around the pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (2054 square feet of space)
  • Coworking space
  • Meeting rooms - 6

Outdoors

  • Nature reserve
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 59
  • Front entrance ramp
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible vanity height (inches): 59
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 59
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 77 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 99286738

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yes, this property has an outdoor pool.

Is Hilton Garden Inn San Jose Airport City Mall pet-friendly?

Yes, Hilton Garden Inn San Jose Airport City Mall allows pets (limit 2 total) with a maximum weight of up to 77 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn San Jose Airport City Mall?

Self parking is free at this property.

What time is check-in at Hilton Garden Inn San Jose Airport City Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-out is at noon.

Does Hilton Garden Inn San Jose Airport City Mall provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 4:00 AM–1:00 AM at scheduled times.

Where is Hilton Garden Inn San Jose Airport City Mall located?

Situated near the airport, this hotel is within 1 mi (2 km) of City Mall, Juan Santamaría Park, and Alajuela Cathedral. Central Market Alajuela and Plaza Real Alajuela are also within 1 mi (2 km).

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 738 reviews" "
Rating 8 - Good. 111 out of 738 reviews" "
Rating 6 - Okay. 62 out of 738 reviews" "
Rating 4 - Poor. 32 out of 738 reviews" "
Rating 2 - Terrible. 31 out of 738 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and close to airport. Free parking and a shuttle to the airport. Adjacent to a brand new multi story mall with tons of stores and a food court. Perfect for a stay before a flight the next day.
Stayed 1 night in Nov 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property but check in process was everything but seamless despite completing registration and payment prior to arrival. Smoking sections should be clearly marked so you’re not chased around by security.
Stayed 1 night in Nov 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Food in restaurant was very bad. Dry, old , cold piece of fish
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional & clean
Stayed 5 nights in Nov 2024

6/10 Okay

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities
airport hotel shutting down food and drinks agt10??? bit of a joke
Stayed 1 night in Nov 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern. They had all the amenities one could hope.
Stayed 1 night in Nov 2024

10/10 Excellent

joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free airport shuttle and the mall connected to the hotel
Stayed 3 nights in Nov 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property pretty new and near from airport
Stayed 1 night in Nov 2024

10/10 Excellent

Francina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean
Stayed 1 night in Nov 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean and friendly spot after a late flight.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel, the food is distasteful and the night front desk clerk was very rude, other than that a great hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mackenzie

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Would not book with Expedia for this place they charged us a night even after showing I had pre paid for our stay. We thought it was a hold for incidents, but when we went back down to ask he said I never paid I showed the recipient confirmation and bank statement and he said it wasn’t paid. Still waiting from a response with Expedia to get a refund on the pre paid part. But I wouldn’t recommend customer service here is terrible, bed was uncomfortable and the rooms were extremely noisy.

10/10 Excellent

Saira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, el hotel muy limpio, bueno y muy buena ubicacion. El buffet de deaayuno es muy bueno y variado. Me encanto la comidad del city mall en la misma area. Lo unico malo fue la programacion del Tv, es lo unico que deben mejorar.
Stayed 2 nights in Oct 2024

10/10 Excellent

j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind helpful and a super place to stay
Stayed 1 night in Oct 2024

10/10 Excellent

Naomj

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo! En especial el bar ! Jessica fue muy amable y atenta nos encanto estar en el bar sus tragos son de otro nivel! Muy ricos - super recomiendo
Stayed 4 nights in Oct 2024

10/10 Excellent

Odemar

Stayed 1 night in Jul 2024

10/10 Excellent

Jeffrey

Liked: Staff & service, amenities, property conditions & facilities
Abigail was exceptional and made everything fantastic. I will stay here again without a doubt.
Stayed 1 night in Oct 2024

10/10 Excellent

Joan

Stayed 1 night in Sep 2024

10/10 Excellent

Juan, Salt Lake City

Stayed 1 night in Sep 2024

10/10 Excellent

yelena, mountain view

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with free shuttle running every 30 minutes. We truly enjoyed our stay and would stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristin, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Kashay

Stayed 2 nights in Sep 2024

10/10 Excellent

paola krystal

Stayed 1 night in Sep 2024

8/10 Good

Tanisha

Stayed 2 nights in Sep 2024