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"The staff attended to my check-in, Riki, was extremely helpful and has great initiative. As we travelled in a big group of 3 families (11 ppl including kids), priority was transportation as we were heading to Bandung via Whoosh. He assisted in coordinating transport with the drivers and provided me with updates and with his help, the process was such a breeze. So, Thank you Riki for your great service!"

"Very friendly"

"I arrived CGK airport in middle night. Hotel shuttle driver came to pick me up. He sent someone to find me, that was very nice. At this hour, I didn't dare to get into any random car service. All the official car service stopped. You need prearrange the pick up and install whatsup app to keep contact with everyone. Hotel is new, clean. Staff were very nice. Breakfast has a lot of choice. Then shuttle bus sent me back to airport for flight to Bali Island. Everything is perfect. I flight from JFK to CGK instead to Bali Island, because business class ticket was much cheaper, I may do this again."

"This hotel exceeded my expectations. It is very new and modern and beautiful. The service is outstanding. The swimming pool, hot tub, cold plunge, steam room and sauna were so amazing to spend a couple hours relaxing. Meals were delicious. And the airport shuttle was so prompt, I was immediately contacted upon arrival at the airport. This hotel is very organized!I will definitely return. "

"Good service, clean rooms, safe, quiet and great value! Definitely recommended "

"4.5/5 star only down side is the toilet door has no lock. Recommend to others👍"

"There was nothing I did not like. Staying at the Mandarin Oriental Jakarta is like coming home - my home away from home."

"Good Location and clean"

"Very nice hotel"