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"We have stayed at many five-star hotels around the world, but the service at The Shilla is truly in a league of its own. The rooms are spacious and comfortable, and every staff member I encountered – including the valet attendants and service car drivers – spoke English to a high standard. If I had to identify a fault, which is difficult, it would be the use of individually plastic-wrapped cups in the rooms, which are replaced daily during servicing. This seemed excessive and not particularly environmentally friendly. Additionally, upon check-in, I was informed that the gym and indoor pool would be closed for renovations throughout the entirety of our stay. I clarified this several times, as it seemed unusual given that we had not been notified beforehand. However, I kept seeing guests dressed in gym attire in the lifts. On the fourth day, I enquired directly at the gym and was told that it had only been closed for one day. Unfortunately, due to this misinformation, we missed the opportunity to use the gym and indoor pool, which was disappointing."

"Nice gym and location"

"Convenient to most sights in Seoul"

"👍"

"Spacious, clean accommodations. Great location, walkable to many to many cultural sites, shopping, resaurants. Staff is helpful and friendly."

"Hotel was great and the room was very nice. Tons of dining options that are all nearby. There’s a subway station basically across the street. Cabs as always around too if you prefer that mode of transport. The staff was incredibly friendly and accommodating. I would definitely stay here again. The only issue with the property is the carpets in the area leading to the rooms on my floor should probably be replaced. It’s coming up in areas. Minor detail. "

"The hotel and restaurant inside were amazing, outdated furniture but very clean. Friendly staff and tasty food. Area around was great for shopping but dining options closed at random times outside hotel. Overall, great hotel would go back "

"nice location"

"Good budget hotel. "