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"Good communication with the owner. "

"This was a great location - very close to frequent rail connecting to tube - fairly close to two tube stations. The neighbourhood was very pretty and the closest 'high street' had a wonderful Turkish vibe - great baklava! There were also other great high streets within walking distance, each unique. Caught a concert at Union Chapel, went to London stadium for a West Ham match and to the core several times - all easy commute by transit. The apt was easy access and good communication with the...

"Communication from the owners was poor right up until the day of check in. I made contact a few days before we were due to stay, to understand the process of check in. After reading my messages, they totally ignored them and we had to call the night before to make sure that our booking was actually in place. The property itself was spacious and clean, but unfortunately there was no love put into this place at all. The decor was bland and uninviting and minimal to say the least. The chest of...

"We had absolutely no heating. I tried several times to contact the owner by email, messenger and by phoning her. No reply. I had been in contact with her regarding check in via email and messenger, I even sent a photo of the temperature in the house. 10 degrees. I had to source 2 radiators myself, which a kind neighbour lent us. I would like a refund for our inconvenience "

"Family and friend gathering. 9 adults over 50 years old. We enjoyed being on the Themes and spent our time outside. The house is not meant for that many adults even though it has 5 bedrooms. Many of the beds were too short and one room is clearly a children’s room. The place needs some TLC on furniture, rugs, beds (sag in middle) and outdoor cleanliness…lots of spider webs. But that also adds to the charm. Things to note. One room has up and down steps to bathroom and a very narrow opening. We...

"Lovely cottage and great location with easy access to shops. Communication was great and space was very welcoming. Wished I had found the buttons for the reclining sofa sooner than our last night Would definitely recommend and would stay againThank you"

"Stayed with our family and greatly enjoyed the property which is clean, bright and spacious with all necessary amenities. Excellent west London location, being only a two minute walk from the tube, making a great launching point for exploring the London sights and attractions. Plenty of street parking but relatively pricey - recommend that you arrange a visitor permit with the host if staying for more than a few days. If self catering, all necessary appliances, cookware and utensils are...