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"Great"

"Hotel Gracery Shinjuku exceeded our expectation! The hotel, staffs, ambiance have been really amazing and very clean. We'll definitely be coming back and would recommend it to others. "

"The room was amazing, with an incredible view of Mt.Fuji! Nicely spaced and all around a great experience! Close to the Shinagawa Station, so makes it perfect to travel around and sight see, will definitely be back and stay here!"

"Friendly staff "

"Close to shops and train station. Very accommodating staff. Allowing us to leave our luggage after checking out and while waiting for our hotel transfer pick up is a big help. "

"It’s our go-to hotel with lovely accommodations, attentive service, and a location that is convenient to various train lines and is a nice walk to Ginza. "

"nice "

"This might have been one of my best hotel stays of all time. I've stayed in club level at the best hotels in the United States and none of them come close to the level of service we received at this hotel. Arrival from the cab was simple and easy. I had not touched my bags from getting out until i was unpacking. We had to wair for our room for a few hours so they recommended some activities for us to do in the meantime. The stay was to celebrate a surprise engagement. I wanted to grab a slice of cake to celebrate the occasion so i asked for recommendations. The club concierge asked what i imagine is a couple of other people for recs and they gave an amazing recommendation and offered to call me a cab to get there and back. The club lounge was always welcoming and well staffed. The drinks were great that you made yourself and the company was always pleasant. It did start to get loud around 8pm but never rowdy. The view from the lounge and our room were phenomenal. The lounge faced Tokyo Tower and our room faced Mount Fuji. The icing on the cake was when we were checking out, we planned to go to Kyoto for a few days. They offered to keep our luggage at the property free of charge until we got back to tokyo. When we did return, it was almost like we never checked out and again our luggage went from bell services to our cab. Would always recommend as it is more than worth the price!"

"Overall, the Keio plaza is an excellent hotel located in the heart of Shinjuku. It is a 10 minute walk from Shinjuku station, and there’s lots to explore in the neighbourhood. The service and facilities here were excellent, and the rooms were well equipped, modern, and clean."