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"Good facility and environment."

"Nice place"

"High quality with unbelievable location. "

"我们是从日本去苏州旅游过的母女两人。在贵酒店住了5天。徐小姐非常好，为人热情，给我们许多帮助。酒店的地角很好，离观前街很近，走就能去。早餐也很好，饭菜品种多，用餐环境很好。苏州是我们只一次中国江南旅中最愉快的地方。特向徐小姐表示感谢。再会"

"Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping. "

"Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast"

"Nice lake view, the room is clean, the bed is so big, room service is good. "

"Literally at the expo so very convenient if attending conferences there. Nice view of the trouser building and jinji lake."

"Surprised to see security patrolling the floors regularly. Felt safe! The property scores on all points.for me."