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Kempinski Hotel Suzhou

5.0 star property
Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants

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Photo gallery for Kempinski Hotel Suzhou

Property amenity
Room, Golf View (Premier Deluxe Golf King) | View from room
Staircase
Meeting facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
The current price is AED 345
AED 402 total
includes taxes & fees
23 Feb - 24 Feb

Room options

Available filters for rooms
Showing 42 of 42 rooms

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | Down comforters, free minibar items, in-room safe

Room, Golf View (Premier Deluxe Golf King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Executive Golf Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Twin Room, Lake View (Premier Deluxe Lake View Room) | Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Premier Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King) | Down comforters, free minibar items, in-room safe

Room, Lake View (Premier Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

Twin Room, Golf View (Premier Deluxe Golf Room) | Down comforters, free minibar items, in-room safe

Twin Room, Golf View (Premier Deluxe Golf Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Deluxe Lake View King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

Separate tub and shower, deep soaking tub, rainfall showerhead

Twin Room, Lake View (Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Golf View (Deluxe Golf View King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Deluxe Golf View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

Room amenity

Twin Room, Golf View (Deluxe Golf View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

Separate tub and shower, deep soaking tub, rainfall showerhead

Twin Room, Lake View (Executive Lake View Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Executive Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 123 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite) | Living area | 40-inch LCD TV with satellite channels, TV, video-game console

Suite, Lake View (Panorama Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 95 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

Room amenity

Twin Room, Golf View (Executive Golf Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Diplomatic Suite)

Suite, Lake View (Diplomatic Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Diplomatic Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 155 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Lake View (Executive Lake View Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Executive Lake View Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down comforters, free minibar items, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf View Room - Cute Puppy Room

Down comforters, free minibar items, in-room safe

Deluxe Golf View Room - Cute Puppy Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lake View Room- Cute Puppy

Down comforters, free minibar items, in-room safe

Deluxe Lake View Room- Cute Puppy

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Golf-view Room-King Bed

Down comforters, free minibar items, in-room safe

Deluxe Golf-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Deluxe Room - Lake-View (Double Bed)

Down comforters, free minibar items, in-room safe

Premier Deluxe Room - Lake-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen Room

Down comforters, free minibar items, in-room safe

Standard Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf-view Room-Two Beds

Down comforters, free minibar items, in-room safe

Deluxe Golf-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Deluxe Room - Golf Course-View (Double Bed)

Down comforters, free minibar items, in-room safe

Premier Deluxe Room - Golf Course-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive Golf-view Room-King Bed

Down comforters, free minibar items, in-room safe

Deluxe Executive Golf-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf-view Room

Down comforters, free minibar items, in-room safe

Deluxe Golf-view Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Deluxe Room - Golf Course-View (2 Beds)

Down comforters, free minibar items, in-room safe

Premier Deluxe Room - Golf Course-View (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Executive Lake-view Room-Two Beds

Down comforters, free minibar items, in-room safe

Deluxe Executive Lake-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Lake-view Room-King Bed

Down comforters, free minibar items, in-room safe

Deluxe Lake-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Cute Puppy Panorama Suite

Down comforters, free minibar items, in-room safe

Cute Puppy Panorama Suite

  • Sleeps 2
  • 1 King Bed

View all photos for 2-bed Room

Down comforters, free minibar items, in-room safe

2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Lake-view Room

Down comforters, free minibar items, in-room safe

Deluxe Lake-view Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Deluxe Lakeview King Room- Kapibala Kids Room

Down comforters, free minibar items, in-room safe

Premier Deluxe Lakeview King Room- Kapibala Kids Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive Golf-view Room

Down comforters, free minibar items, in-room safe

Deluxe Executive Golf-view Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive Golf-view Room-Two Beds

Down comforters, free minibar items, in-room safe

Deluxe Executive Golf-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Suite

Down comforters, free minibar items, in-room safe

Panoramic Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Cute Puppy LakeView Suite

Down comforters, free minibar items, in-room safe

Cute Puppy LakeView Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive Lake-view Room-King Bed

Down comforters, free minibar items, in-room safe

Deluxe Executive Lake-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive Lake-view Room

Down comforters, free minibar items, in-room safe

Deluxe Executive Lake-view Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Deluxe Room - Lake-View (2 Beds)

Down comforters, free minibar items, in-room safe

Premier Deluxe Room - Lake-View (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Kaibin Panoramic Apartment Suite

Down comforters, free minibar items, in-room safe

Kaibin Panoramic Apartment Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Deluxe Golf View Room- Kapobala Kids Room

Down comforters, free minibar items, in-room safe

Premier Deluxe Golf View Room- Kapobala Kids Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lake-view Room-Two Beds

Down comforters, free minibar items, in-room safe

Deluxe Lake-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Suzhou Marriott Hotel

  • Pool
  • Hot Tub
  • Spa
  • Parking included
9.2 out of 10, Wonderful, (192)
The price is AED 261
AED 304 total
includes taxes & fees
23 Feb - 24 Feb
Suzhou Marriott Hotel

About the neighborhood

Map
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021

What's nearby

  • Jinji Lake - 3 min drive
  • Suzhou Center - 7 min drive
  • Gate to the East - 7 min drive
  • Suzhou International Expo Center - 8 min drive
  • Yuanrong Times Square - 8 min drive

Getting around

  • South Ligongdi Station - 3 min drive
  • Suzhou Railway Station - 25 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 116 min drive

Restaurants

  • ‪青鹤谷 - ‬3 min drive
  • ‪布鲁塞尔啤酒体验馆 - ‬2 min drive
  • ‪哈利的酒吧 - ‬2 min drive
  • ‪凯宾斯基怡时咖啡厅 - ‬1 min walk
  • ‪俏江南 - ‬4 min drive

About this property

Kempinski Hotel Suzhou

Luxury eco-certified hotel located in Suzhou Industrial Park
Take advantage of a marina, a swim-up bar, and a poolside bar at Kempinski Hotel Suzhou. Treat yourself to a body treatment, a body scrub, or a facial at Yang Spa, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, al fresco dining, and garden views. Yoga classes and fitness classes are offered at the health club; other things to do include racquetball/squash and hiking/biking. Free in-room WiFi is available to all guests, along with a grocery/convenience store and shopping on site.
You'll also find perks like:
  • An indoor pool and a children's pool, with a swim-up bar
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Express check-out, express check-in, and a TV in the lobby
  • Barbecue grills, concierge services, and wedding services
Room features
All 458 individually furnished rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • 40-inch HDTVs with satellite channels
  • Wardrobes/closets, childcare services, and video-game consoles

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Area shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 178 for adults and CNY 90 for children
  • 3 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Seasons Cafe
  • Wang Hu Ge
  • Paulaner Restaurant

Things to do

  • 10 hot tubs
  • Fitness classes
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (31646 square feet of space)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina onsite
  • Picnic area

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • Satellite channels
  • Video-game console

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Access via exterior corridors
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Children under 18 years old are not allowed in the spa without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Does Kempinski Hotel Suzhou have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Kempinski Hotel Suzhou pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Kempinski Hotel Suzhou?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Kempinski Hotel Suzhou?

Check-out is at noon.

Where is Kempinski Hotel Suzhou located?

This family-friendly Suzhou hotel is located near the bay, within 2 mi (3 km) of Dushu Lake and Jinji Lake. Suzhou Ferris Wheel and Couple's Retreat Garden are also within 6 mi (10 km). South Ligongdi Station is 29 minutes by foot.

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Kempinski Hotel Suzhou Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 45 reviews
Rating 8 - Good. 13 out of 45 reviews
Rating 6 - Okay. 11 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

FUJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Selena

Stayed 2 nights in Aug 2024

8/10 Good

Chun Ying Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020

6/10 Okay

YI QU

Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2019

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

8/10 Good

SHU-CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。
This review was submitted before 2018 and has not been verified.

6/10 Okay

CHEN, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.
This review was submitted before 2018 and has not been verified.

8/10 Good

hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

PO-LUNG, Taipei

Liked: Staff & service
Need to make a real non smoking room!
I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
This review was submitted before 2018 and has not been verified.

8/10 Good

luyi, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
看了之前住客的点评，说有孔雀和天鹅，这次没看见，只有几只小兔子。儿童俱乐部的女生挺客气的。健身部的女生脸绷着，一点笑容也没有，我们不欠你的，好伐？不过，这是我们服务业的通病，如何是好呢！
This review was submitted before 2018 and has not been verified.

10/10 Excellent

MINHYOUNG, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 1박이었습니다.
임신 8개월째의 아내와 함께한 쑤저우 1박 2일 여행의 숙소를 정하면서 동료들의 추천으로 켐핀스키 호텔을 이용하였습니다. 원래 예약은 delux room(lake view)로 하였는데, 무료로 suite room upgrade를 해 주어서 행복했던 1박을 보낼 수 있었습니다. 저희 방은 20층에 위치하였고, 큰 창으로 호수가 한눈에 바라보였고, 방에 앉아서 바깥만 바라보는 것만으로도 편안한 휴식이었습니다. 전체적으로 아주 마음에 들었던 1박이었습니다. 상해에도 켐핀스키 호텔이 있던데, 기회가 되면 거기에서도 숙박을 해 보고 싶네요. 이번 숙박으로 켐핀스키의 팬이 된 것 같습니다. - 룸상태 : 청결상태가 좋았습니다. 가구 등은 약간은 오래된 것처럼 보였지만, 중국의 많은 호텔들이 그러하기 때문에 크게 신경이 쓰이지 않았습니다. 화장실은 매우 깨끗하였고, 1회용품도 충분히 갖춰져 있었습니다. - 조식 : 회사단체 이용객들과 같은 시간대에 식사를 해서, 조식시간이 조금 혼잡하고 이용하기 불편하였습니다. 음식은 중국식이 주로였고, 일부 western 부페식이 있었습니다. 전체적으로 맛은 좋았습니다. 식당 창가 좌석에서는 호수를 바라보면서 식사가 가능합니다. - 석식 : 저희는 저녁식사를 포함한 패키지로 예약을 하여서 호텔에서 식사를 했습니다. 파울라너 식당에서 식사를 하였는데, 1,2층으로 나뉘어 있고, 2층은 주로 단체 이용객들을 위한 부페식당으로 보였습니다. 저희는 1층에서 식사를 했고, 손님이 저희들밖에 없어서 조용하고 편하게 식사를 하였습니다. 패키지에는 총 3가지 음식(호박죽, 치킨바비큐, 조각케익)과 무제한 맥주(파울라너 3종-흑맥주, 생맥주, 하나는 기억이 안나네요)가 가능했습니다. 임신한 아내가 있어서 저희는 탄산음료를 주로 마셨습니다. 음식들은 입맛에 딱 맞았고, 양도 충분했습니다. - 주변시설 : 가장 마음에 들었던 것은 호텔 뒤쪽에 바로 호수가 위치하고 있다는 점입니다. 비록 둘째날은 비가 내리고 바람이 많이 불어서 나가보지는 못했지만, 첫날 오후에 아내와 함께 사진도 많이 찍고 즐겁게 산책할 수 있었습니다. 단, 호텔의 위치가 시내와는 상당히 떨어져 있어서 마트 등을 이용할 수 없다는 점은 불편하였지만, 휴식을 위해서 선정한 호텔이었기 때문에 저희는 괜찮았습니다.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
This review was submitted before 2018 and has not been verified.

4/10 Poor

JIAXING, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
This review was submitted before 2018 and has not been verified.

8/10 Good

David, New Jersey, US

Liked: Property conditions & facilities, room comfort
Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
服務沒有五星級水準
服務員太少， 到七點大廳沒半個人可以問，得再加強。