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"Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help. "

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"Affordable stay at a 4-star hotel. But our rooms were too hot. When we pointed out that the room temperature felt like 28 degrees when we set it at 23 degrees, the response of the reception was "it is winter. heating is turned on during the winter. try turning off the heater or open the window." Sorry but heaters are supposed to automatically turn off once the room temperature exceeds the set temperature. And even when we turned off heating and opened the window, the room temperature still did not drop."

"Amazing hotel, dont miss the mall , you literally have everything there, shopping food and so much more I felt home and the staff so welcoming and amazing ppl"

"The design and condition of property was excellent. It is part of EAC, Euro American Center. Breakdast buffet and swimming was excellent, with high end interior finishes for the apartment units. A place to choose in Hangzhou."

"Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too. "

"First of all, Pan Pac Suzhou (吴宫) is definitely worth the price. The scenery within the hotel premise is really fantastic, tranquil and serene. Makes you feel like you just stepped into a majestic chinese mansion. Breakfast buffet was so super good ! We had lunch at the Haitianlo restaurant, the food was very nice and affordable! There is a laundry room at lvl 1 with free washer dryer and detergent, laundry bags were provided too. The indoor pool was heated and there was a lifeguard on duty. Our room was at the XiXiaLou side. The hotel staff were very ftiendly and helpful, doorman was also very helpful! I would definitely return here if I come to Suzhou again. Would recommend to friends and family too."

"The lighting in the room is too bright. No light dimmer. "

"Next to a big shopping mall. Lots of good restaurants to choose from. Excellent service and hospitality!"