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"EXCEELANT"

"VERY GOOD"

"The staff are very nice"

"This vacation was great will come back for sure"

"The employees are receptive , kind and friendly! Best customer service I had ever received!"

"Very nice"

"The check in was amazingly smooth and the check out was even faster. Every morning they had interactive activities like quizzes, aqua aerobics etc and encouraged everyone to socialise in multiple ways. Music played throughout the day and the vibe was always laid back and relaxed. The entertainment team worked hard to make sure the entertainment wasn’t monotonous. They had fun and so did I. You have to come with an open mind as the hotel is best suited for those who want to enjoy themselves and be low key. The room was well equipped, but in need of renovation, as the wardrobe was outdated as were the lamps and the phone (which didn’t work) The room needed a good paint as many of the walls, especially in the bathroom, needed repainting as they were cracked led and peeling. Which when you think about how hard the staff work for the company, the lack of renovation brings down the brand. WiFi was at times hit and miss, but it worked long enough for me to get my work done. The trick is making sure to find the strongest spots within the room and rotate. The food was limited, but you can tell the staff tried their best to accommodate as many tastes as possible, whilst avoiding waste. The virgin pinacolada slushie was amazing! You need to be one of the first to get into the restaurant, but with that comes crowds, which I for one intensely dislike. The evening entertainment is varied each night, as there is live singing, a magic show. "

"Excellent stay, highly recommended. Hope to return soon 😍"

"Loved everything except the mineral pool station where we were welcomed to have smoothies - not adequate variety of offered assortment of fruits nor veggies to make smoothies plus smoothies attendant not at station most of the time …instead in athletic shelter talking to fellow staff and returning to smoothie station around 4 pm to make smoothies for those staff members rather than be available on call for guests once lunch time was over. Poor performance, as well as spa personnel entering beach area seeking guests who canceled a spa appt. due to severe sun burn having to see nurse on premises and asking sought out guest why they did not show up when already personally met w/spa receptionist to cancel appt. Staff behavior such as that is disappointing and a turn off to want to return to spa in the future. The person that was exceptional and outstanding were: a Mr Luzcon Henry who impressively transferred a lawn dinner due to sudden torrential rain from lawn to Palazzina Rest. with great aplomb…gracious to all guests…making transfer with ease and care. Many besides my husband and I remarked how outstanding his performance was as guests felt looked after properly. Would make an outstanding General Manager a few of us believe and believe his Assistant who is as caring about guests, as he, is the woman who assists w/photography in the cafe…spot on …think her name is Chantel ….bright, polite, knowledgeable, helpful and refused to accept a tip from us after assisting us."