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"The location was great and all the staff are very friendly! "

"This is the best place to stay ☺️"

"Very friendly staff"

"The front desk Guy was soo polite and friendly my kids and i definitely felt very welcomed and happy to interact with him! He made our arrival very smoothly and fun.! Thanks to him and I hope he enjoys his bday in June he deserves a vacation and a rate! 🙏"

"The front desk was really helpful and polite. We loved our stay and they even allowed us to extend our checkout time ! Definitely staying here again. "

"Close proximity to Billy Graham Parkway. Hotel itself is extremely outdated. Wife removed tub drain stopper and cleared drain just to have water flow. Toilet was slow to drain. Instead of replacing bathroom door, someone used wall spakle to repair a hole. Never paint over door hinges. If I had it do do over again? I would opt for the Sheraton or Hilton for the additional costs might be more worth it. However, in walking distance to a convenience store, gas, and Cracker Barrel Restaurant."

"In a great location just out of Center City on the way to Midtown. Super convenient and no city noise. Easy walk to Center City. Easy drive to outside neighborhoods to check out local cafes, eateries, and cultural spaces. Outside of Center City, we enjoyed the NoDa, Midtown, and South End neighborhoods, and the Mint Museum - Randolph. Check-in desk was very helpful, got us a single room with a king bed after one of our travel partners backed out a week earlier. I tried calling ahead about this, but the Marriott phone number here is broken, doesn't call-route via touch tone. Room was nice, and housekeeping responsive when I alerted the hotel to a malfunctioning shower soap dispenser: new bottle, but didn't remove/replace the broken one any subsequent cleaning visit. Around 11PM Fri, guests on their way to CLT nightlife got a lil' noisy in the hallway. Rooftop bar is a cocktail hangout with a beautiful city skyline view, somewhere to enjoy a mixed drink and small bites, not a meal. People were chatty and out to have a good time; I enjoyed reading with a glass on the patio. Unfortunately for diners who wanted a meal on-site, the attached bar and restaurants in the next-door Sheraton were near severe, ongoing maintenance during our stay. We wanted something light after supper in CC, and had take-away because of a severe, headache-inducing odor, like paint or a chemical solvent, all throughout the two restaurants' area. All said, would stay again at the hotels.com rate!"

"Super convenient location, clean, quiet, with room service and great staff. "

"I had a wonderful experience staying at the Sheraton Charlotte Hotel. From the moment I arrived, the staff was friendly, welcoming, and made the check-in process easy. My room was clean, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. The hotel's location is excellent — close to downtown, restaurants, and attractions, yet still peaceful. I also really enjoyed the modern feel of the hotel and the great on-site dining options. The service throughout my stay was consistently attentive and professional. Overall, the Sheraton Charlotte Hotel exceeded my expectations. I would definitely recommend it to anyone visiting Charlotte, whether for business or leisure, and I look forward to staying here again in the future!"