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"Our Go-To hotel when we go to San Juan. They have a casino, restaurant and a pool. I’m not really into the resort fee they charge as we don’t really care about gym and drinks that that fee include but it’s great that chairs and umbrellas are included in that price. Although, last time we stayed there, they didn’t have any available. Not sure if restaurant is owned by hotel, this last visit in February 2025 - it seemed like service is declining. We were there in January 2024 and it was much...

"I loved it"

"Everything was super perrrrrrrrrrrrrrrffffffffffeeeeeeecccccct"

"Staff was warm and professional, made the stay special."

"I arrived and checkin was smooth, I had an issue with my room and being that it was my first visit to country I was sad. But after a few hours, Ms. Gisela got me another accommodation and that changed my feelings and I was happy again and she made sure I was happy and comfortable. Thank you ESJ, Thank you Ms. Gisela "

"Good"

"You have someone there named Francis Cordero in housekeeping. She was great. Very helpful about where to go and what to do. Great personality. She is a very hard worker and takes pride in her job. Adrian at the front desk was also very helpful. "

"Great customer service at check in and check out! The area is also very nice and walkable but they definitely need to update the entire hotel, it looks very tired "