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"this hotel has a hidden gem. if you want good service, a smile and extra effort to make your stay very pleasant you must see Jasmine at the front desk. Her recommendations were on point. She went out of her way to contact us acting as a concierge for the hotel, although probably not paid as a concierge. whatever we needed she was there to help it. She took a day off and it was not a good experience, but she was back the next day to make it all better. As far as the hotel, it was pretty nice. the food was OK and the place was clean and spacious easy walk to all the bridges and tourist things. Port tasting and great food I must say watch out for the cobblestone streets. They have a lot of potholes as I hit one and fell on my knee and face."

"Very helpful and friendly staff. Hotel in very good condition."

"Staff were friendly, spoke English & happy to assist us with enquires. Great breakfast buffet. Spa, sauna & steam room a bonus. "

"Very helpful and friendly staff, room was great. "

"Loved the location of this hotel very easy to get to the shops the waterfront everywhere we need to go. Hotel was very clean nothing really to complain about. A great touch to have the freshly squeezed orange juice. Didn’t like the look of the mushrooms, bacon or sausages though. "

"Nice property. Large and spacious rooms. Perfect for our stay in Porto."

"The hotel was clean and comfortable, and the staff was very welcoming and helpful. They made sure I had everything I needed. There was a nation-wide power outage when I was there and the hotel staff were so kind in sharing information and making sure everyone was comfortable. "

"The room was big and very affordable compared to the other places we book for our trip! We had very thing we needed and we really enjoyed our stay. The elevators are small and there is construction due to the pink line that causes traffic and makes walking a bit more complicated."

"No response when I asked for room upgrade "