2/10 Terrible
elaine, Lis angeles
Traveled with family
29 December 2024
Disliked: Cleanliness, staff & service
I booked a room for 2 adults and 2 kids. When we arrived to the property no one helped us with the luggages, not even asked us to help us to get them to the room after the check in, which is unacceptable for a 5 star hotel. When we got to the room, the view was the worst I have ever had, and the sofa bed had the thinnest mattress I have ever seen, similar to a yoga mat, impossible to sleep on; ( my daughter woke up with a sore back and the youngest one couldn’t sleep there so we were 3 sleeping in one king bed). So we called the front desk about 10 times because no one was getting the phone, after they answered I asked to get it fixed but they said the house keeping lady was gone for the day and they couldn’t do anything for us, the only option was to book another room. I was very disappointed for the service a 5 star hotel was delivering. I feel this hotel deserves a 3 star at max. Won’t never come back to this hotel, try the hotel next to them but don’t come here.
elaine
Stayed 2 nights in Dec 2024