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"Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again. "

"The staff was excellent and were attentive at every moment."

"Nice restaurants within hotel and walkable to downtown restuarants. "

"Stayed here one night for a concert at Bank of America Stadium. Valet was closed because of the vast amount of people checking in, but it wasn’t a big deal to self park. The hotel was totally packed because of the show, so there were lines to get on the elevator, long waits at the restaurants, etc. But considering the crowds, the staff handled things well. They went out of their way to accommodate us or give us alternate options. After the concert when the crowds were especially large, they opened the service elevator to help move people more quickly which I appreciated. The only constructive feedback I have is to have more staff and stay open a bit later after the concert. There were signs for pizza until midnight after the show, but the lines were so long that they sold out before a lot of people could get food. The front desk has some shelf stable snacks (chips, cookies) and cold drinks for sale which was very much appreciated!"

"This is one of my favorite hotels in Charlotte. Always comfortable, always clean. "

"Super safe and clean "

"Amazing as always "

"Always welcoming!"

"Staff very welcoming and willing to assist with any needs. 24/7 shuttle from/to airport was great. Delivered as promised."