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"The room was clean, spacious, and smelled fresh."

"It was a beautiful, amazing, fairy tale like place and very gorgeous. The festival of Lights made it more beautiful. All friendly staff except for the front desk that very rude and gave us no information. Unfortunately the Catacomb tour was booked. Definitely will come back again"

"Very nice staff"

"My frequent choice of my vacation in big bear."

"Front desk was very accommodating to quickly get us into a better room when the shower did not drain. Joe was responsive and understanding and set us up nicely in a bigger space. Location is terrific, right next to the Village and quick access to BB Boulevard to get to ski parking. Would definitely stay again"

"The staff was very accommodating, courteous and kind. I felt very welcomed. Thank you! "

"It was very good. "

"Great stay!"

"Everyone was really friendly. The room was clean. I enjoyed the spa and fireplace in the room. The area around the lodge was nice, lots of shopping and dining. "