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"I booked this accommodation and it was confirmed by Hotels.com. Upon arriving to Jeddah, the accommodation was not confirmed. Upon contacting the phone number on the accommodation, the individual I spoke to was kind and willing to help, yet I had to get another individual, who was a local in Jeddah, to assist. Ultimately, the property manager moved us into a different accommodation, yet, it definitely was not easy. He property manager said the new accommodation was an upgrade, yet, I...

"Why do you consider this hotel as available resort? It's totally closed and no more available so I need to return back my 1 night free and my payment ASAP."

"After driving more than 4 hours, I have reached the hotel, I did not find any person in the reception. I called the number available, after 25 minutes a person come and he said no reservations under your name. At 12 midnight i tried to find new hotel. "

"Never again! it took near an hour to check in, after checking in, I recived a dirty Villa with a leaking bathroom that was never taken care off. They will not follow any simple requests like clean the rooms, Had to ask numerous times until someone came by and just sprayed water and used the tissues to clean. There is no parking, someone will always be parked on my spot, the Front desk will take their complete time to address the issue, And have to request over and over again. Very noisy...