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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property
Savor global flavors from 10 restaurants while surrounded by stunning architecture. Treat yourself to reflexology or shopping - you deserve it.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Building design
Residential Suite Haram | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Exterior
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Gym
  • Free WiFi
  • Housekeeping
  • Breakfast available
The current price is AED 1,023
AED 1,236 total
includes taxes & fees
8 Feb - 9 Feb

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Signature Suite, 2 Bedrooms Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms Haram View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds, City View (Residential)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Twin Beds (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds, City View

Triple Room, 3 Twin Beds, City View | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Triple Room, 3 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Presidential suite Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Quad Haram Multiple Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Haram

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Kaaba View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
  • Sleeps 4
  • 2 Twin Beds

Similar properties

Exterior

Swissôtel Al Maqam Makkah

Free WiFi
Restaurant
Air conditioning
Breakfast available
8.6 out of 10, Excellent, 767 reviews
The price is AED 837
AED 1,011 total
includes taxes & fees
9 Feb - 10 Feb
Swissôtel Al Maqam Makkah

About the neighborhood

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955

What's nearby

  • Great Mosque of Makkah - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk
  • Kaaba - 7 min walk
  • Well of Zamzam - 8 min walk
  • King Fahad Gate - 8 min walk

Getting around

  • Makkah Station - 19 min drive
  • King Abdulaziz Intl. Airport (JED) - 79 min drive

Restaurants

  • ‪Swiss Express - ‬6 min walk
  • ‪Almsharf Lounge - ‬6 min walk
  • ‪29Th Floor - ‬4 min walk
  • ‪Al Majlis - ‬1 min walk
  • ‪بيتزا هت - ‬1 min walk

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

Luxury eco-certified hotel near Great Mosque of Makkah
Located close to Abraj Al-Bait Towers and King Fahad Gate, Makkah Clock Royal Tower, A Fairmont Hotel provides an art gallery on site, a shopping mall on site, and a coffee shop/cafe. Treat yourself to spa services, such as a massage or reflexology. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a hair salon and a library, guests can connect to free WiFi in public areas, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
You'll also enjoy perks such as:
  • Limo/town car service, buffet breakfast (surcharge), and valet parking (surcharge)
  • A ballroom, a banquet hall, and a reception hall
  • Wedding services, multilingual staff, and free newspapers
  • Guest reviews speak highly of the helpful staff and location
Room features
All 1650 individually furnished rooms offer comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch HDTVs with satellite channels
  • Separate sitting areas, free infant beds, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 0 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (SAR 250 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: SAR 140 for adults and SAR 70 for children
  • 10 restaurants and 1 coffee shop/cafe
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Atyaf
  • Aja
  • The Grill
  • Mazaq
  • Al Dar

Things to do

  • Art gallery
  • Designer stores
  • Fitness center
  • Shopping mall
  • Shopping
  • Spa services

Family friendly

  • Children's club
  • Children's games
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (23379 square feet of space)
  • Meeting rooms - 10

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soda bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Valet parking fee: SAR 250 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007336

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Frequently asked questions

Is Makkah Clock Royal Tower, A Fairmont Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Makkah Clock Royal Tower, A Fairmont Hotel?

Valet parking is available for SAR 250 per day.

What time is check-in at Makkah Clock Royal Tower, A Fairmont Hotel?

Check-in begins at 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Makkah Clock Royal Tower, A Fairmont Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Makkah Clock Royal Tower, A Fairmont Hotel located?

This family-friendly Makkah hotel is located in the historical district, within a 10-minute walk of Great Mosque of Makkah, Abraj Al-Bait Towers, and Kaaba. Well of Zamzam and King Fahad Gate are also within 10 minutes.

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 596 out of 1009 reviews" "
Rating 8 - Good. 201 out of 1009 reviews" "
Rating 6 - Okay. 89 out of 1009 reviews" "
Rating 4 - Poor. 43 out of 1009 reviews" "
Rating 2 - Terrible. 80 out of 1009 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hashir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff
Stayed 4 nights in Jan 2025

4/10 Poor

Muzamal

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
I stayed at this hotel and left disappointed. Check-in was at 4:30 PM, and I was told their policy is strictly between 4-6 PM — an unusual rule I’ve never encountered before. The staff seemed more focused on enforcing this than offering good service, even requesting visa documents no other hotel has e.g. conrad makkah. I booked a Fairmont Gold room, but it didn’t justify the price. The room was small, and they charge extra just for being on a higher floor. The Wi-Fi was unreliable and often didn’t work at all, which was frustrating for a premium hotel. What bothered me most was the early checkout pressure. They started reminding me about checkout at 11 AM — a full hour before the official time. It felt rushed and unwelcoming. Overall, the management seemed more concerned with self created rules than providing customer service. For the price and supposed luxury, it fell short in many areas, and I won’t be returning.
Stayed 1 night in Jan 2025

8/10 Good

Shakil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to masjid al-haram, staff are nice and friendly and easy to communicate with. Room was nice and clean and very nice views of Kaaba.
Stayed 3 nights in Jan 2025

6/10 Okay

Farhaanah

Stayed 4 nights in Jan 2025

10/10 Excellent

Abdullah

Stayed 3 nights in Jan 2025

8/10 Good

Rehana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Nehajul

Wait for long time
Stayed 4 nights in Jan 2025

10/10 Excellent

Sania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

CHAUDHARY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so good very close to haram
Stayed 2 nights in Jan 2025

10/10 Excellent

Zantiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl lift
Stayed 3 nights in Jan 2025

4/10 Poor

Dina

Disliked: Staff & service
The service was so bad they have a big problem with customer service like room service restaurant service
Stayed 4 nights in Jan 2025

8/10 Good

Layana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Wajeeha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall it was a good experience. But housekeeper tended to our room for upper 1/5 days we were there which led to a lack in towel and water. Very frustrating when you have a 5 month old who needs filtered water for baby formula and creates a messy room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

6/10 Okay

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
مطله على الكعبه لكن بالواقع مطله على البلكونه الغير قابله للدخول
Stayed 1 night in Jan 2025

10/10 Excellent

Rayes

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Jan 2025

10/10 Excellent

Mostafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location can’t get better. Great breakfast.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kadejeh

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay very accessible
Stayed 1 night in Nov 2024

10/10 Excellent

Anvarjon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are coming for Umrah or Hajj, this is the best place to stay! Building is almost connected to Al Haram gates 89-90. The only small issue is the elevators. They are a bit confusing. But I learned within a day and was fine navigating this labyrinth of a building. It is huge and it is marvellous! Breakfast buffet was exceptionally good. You just feel the upscale atmosphere and luxury everywhere. Would definitely recommend and would stay again! Haram view is a room where you see Al Haram from a distance as a whole and Kaaba view is lower floors with the view focused on the Holy Kaaba.
Stayed 3 nights in Jan 2025

10/10 Excellent

Siti Khadijah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just WOW! The staffs are the super plus point. Excellent service!
Stayed 3 nights in Jan 2025

10/10 Excellent

abdu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Rayes

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Bahaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Shegufta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location and hotel amenities were great. I did not find the staff to be very helpful because I called the hotel multiple times before I arrived to confirm my reservation and no one on call could confirm it for me. They asked me to email them, but I had already emailed them and got no response back.
Stayed 1 night in Jan 2025

8/10 Good

Tineka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent as it had direct access to and a beautiful clear view of the Kaaba. Unfortunately, with the exception of salads, the hotel restaurants did not have a significant number of vegan options.
Stayed 2 nights in Jan 2025