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"We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel. "

"I’m old, there were several families with young kids which gives the place some nice energy."

"Wonderful location. The late afternoon crepes and popcorn is a wonderful surprise. The coffee and water stations, not to mention the wonderful spa just makes it all that much better."

"Location was great. Quiet at night"

"We were stuck here during the snow storm that hit Zermatt and caused the trains to be closed for two days. The staff did the best they could to provide entertainment, warm food and a place to say while we waited out the train. The hotel has great amenities, pool and spa services. Also only a very short walk to downtown shops and restaurants and the ski shops and lifts to the mountains! We will be back! "

"I liked ot"

"Second stay at this hotel and the addition of the pool and spa area made it even better this time!"

"Amazing..View of Matterhorm was incredible. Will book here again"

"Room 4 has the best balcony ever! Sits right above Harry’s Ski Bar, so there is some great music and people watching every afternoon. "