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"The hotel was fantastic, tge staff were all lovely and hardworking. Nothing was too much trouble. The music round the pool was fab and varied. The evening entertainment was again fabulous. Our room - platinym double was spacious modern and well furnished. We only had breakfast but that had a great selection and delicious. The 16th rooftop bar was lovely too amazing sunset. The only negative i have is the price of the drinks."

"Clean and friendly hotel. Very accommodating "

"beautiful hotel, excellent rooms and quality food and beverages. "

"Wow, what a place.. staff were amazing and so kind. Club retreat is a must. We will be back for sure. "

"3rd time back and it’s just the perfect all inclusive get away. "

"What a class hotel and excellent location really can’t praise it enough special mention to Julia at reception who was an absolute diamond and very helpful during our stay "

"The hotel had a lovely view of the volcano and the mountains, but it was quite a long walk away from high street down a steep hill. It wasn’t a problem to do the walk a couple of times, but definitely not every day. There was a little bit of a language barrier, which we didn’t expect, because we knew Tenerife is a popular holiday destination for many, but the staff were lovely, in particular one of the ladies, whose name I didn’t unfortunately get, who was very helpful and patient when I was...

"Where to begin. Nice to have a glass of bubbly on arrival. Once we got to our room we had two single beds pushed togeather- it took housekeeping a long time to rectify this and we had to call reception to chase it. Ordering room service is farcical, staff didn’t speak any English and kept telling us to call reception, who then told us to call room service. Choice of food is very limited and not really suitable for vegetarians. The tray, plates and cutlery were not collected after we finished...