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Hard Rock Hotel Tenerife

5.0 star property
Luxury resort on the beach, with 4 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
5 bars/lounges, 3 swim-up bars, 2 poolside bars
Designer toiletries, hair dryer, bathrobes, slippers
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
Children's area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pet friendly
  • Bar
The price is AED 631
AED 666 total
includes taxes & fees
17 Dec - 18 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Studio Suite (Amplified)

Studio Suite (Amplified) | Premium bedding, minibar, in-room safe, desk

Studio Suite (Amplified)

Highlights

Furnished balcony
Soundproofed
Private outdoor spa tub
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room Single Use (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Platinum)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Platinum)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite (Silver)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Studio Suite (Gold)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Rock Suite Platinum)

Suite (Rock Suite Platinum) | Premium bedding, minibar, in-room safe, desk

Suite (Rock Suite Platinum)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 80 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Silver) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Silver) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Studio Suite (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite (Gold) - Family Friendly

Premium bedding, minibar, in-room safe, desk

Studio Suite (Gold) - Family Friendly

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Silver)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Silver)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room Single Use (Rock Royalty)

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room Single Use (Rock Royalty)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Flat-screen TV
  • 35 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Room (Connecting Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Connecting Gold)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 70 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Deluxe Room (Gold)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (Gold)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

Outdoor pool

Melia Jardines del Teide - Adults Only

Pool
Breakfast included
All inclusive
Spa
9.2 out of 10, Wonderful, (73)
The price is AED 1,301
AED 1,374 total
includes taxes & fees
16 Dec - 17 Dec
Melia Jardines del Teide - Adults Only

About the neighborhood

Map
Avenida Adeje, 300, Adeje, 38670

What's nearby

  • La Caleta National Park - 4 min drive - 2.1 km
  • Golf Costa Adeje - 8 min drive - 5.6 km
  • Tenerife Top Training - 11 min drive - 7.4 km
  • Fañabé Beach - 12 min drive - 8.9 km
  • El Duque Beach - 17 min drive - 9.1 km

Getting around

  • Tenerife South Airport (TFS) - 25 min drive

Restaurants

  • ‪Restaurante Celso - ‬11 min drive
  • ‪La Masía del Mar - ‬11 min drive
  • ‪Restaurante la Vieja - ‬11 min drive
  • ‪El Caldero - ‬12 min drive
  • ‪The 16th - ‬15 min walk

About this property

Hard Rock Hotel Tenerife

Luxury boutique resort near El Duque Beach
Consider a stay at Hard Rock Hotel Tenerife and take advantage of a free breakfast buffet, 3 swim-up bars, and 2 poolside bars. With amenities like a black sand beach and sun loungers, this resort is the perfect place to soak up the sun. Treat yourself to a manicure/pedicure, a massage, or a body scrub at the onsite spa. At the 5 on-site restaurants, enjoy lunch, dinner, Asian cuisine, and ocean views. Yoga classes and Pilates classes are offered at the gym; other things to do include basketball. In addition to concerts and live shows and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and sun loungers
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Babysitting (surcharge), outdoor furniture, and luggage storage
  • Table tennis, wedding services, and massage treatment rooms
  • Guest reviews speak highly of the pool, helpful staff, and first-rate property condition
Room features
All 624 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and pillow menus. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and hair dryers
  • 43-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and coffee/tea makers

All inclusive details

All-inclusive room rates at Hard Rock Hotel Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
Dining availability limited at one or more venues

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered self parking on site (EUR 12 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 poolside bars and 5 bars/lounges
  • 24-hour room service

Restaurants on site

  • The Beach Club
  • Narumi
  • Montauk Steak House
  • 3rd Half Sports Bar
  • Suena Chido - Taquería

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (5651 square feet)
  • Meeting rooms - 7

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to February 3 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus EUR 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a designated adults-only pool.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Frequently asked questions

Does Hard Rock Hotel Tenerife have a pool?

Yes, this property has 4 outdoor pools and a children's pool. One of the pools will be unavailable from January 6 2025 to February 3 2025 (dates subject to change).

How much does it cost to stay at Hard Rock Hotel Tenerife?

As of 3 December 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Tenerife on 17 December 2024 start from $181.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Tenerife pet-friendly?

Yes, Hard Rock Hotel Tenerife allows dogs (limit 2 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 40 per pet, per night. A cleaning fee of EUR 100 also applies. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Tenerife?

Self parking is available for EUR 12 per day. Limited spots are available.

What time is check-in at Hard Rock Hotel Tenerife?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hard Rock Hotel Tenerife?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Tenerife provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Hard Rock Hotel Tenerife?

Some rate plans available at this property are all-inclusive.

Where is Hard Rock Hotel Tenerife located?

Nestled on the beach, this Costa Adeje resort is within a 15-minute walk of Las Galgas and El Pinque. Tenerife Beaches and El Puertito are also within 1 mi (2 km).

Hard Rock Hotel Tenerife Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1004 reviews" "
Rating 8 - Good. 211 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. They do a good job with the theming. There are plenty of options for pools and restaurants on property and some additional options around town. Breakfast was great. They called to see if i needed to schedule a ride to the airport the day before check out. Room service left a cake and chocolate on my birthday. They nailed a lot of unexpected small things.
Stayed 3 nights in Nov 2024

10/10 Excellent

tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious and immaculately clean i. All area
Stayed 8 nights in Nov 2024

10/10 Excellent

Youlormans

Stayed 4 nights in Nov 2024

6/10 Okay

Bhumii

Stayed 5 nights in Oct 2024

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience.
Stayed 8 nights in Nov 2024

10/10 Excellent

Robert John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel - well maintained. Entertainment was plentiful and decent too. Food was lovely and a good variety for each meal too.
Stayed 4 nights in Nov 2024

6/10 Okay

tracy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Laleh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice enough all inclusive but the food and drinks options are very very limited for AI. The buffet is not great and the AI options at restaurants were pretty bad and so were the drinks. Pool DJ was the best part about this hotel
Stayed 3 nights in Nov 2024

8/10 Good

German

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Nov 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here with our 10 year old son. We had a great time overall! Room was good quality, quiet and comfortable. Sofa bed wasn’t comfortable with a bar under legs you could feel and very hard. Occasional smell of cannabis on the balcony coming from other guest rooms. Food was good quality in the buffet though not a huge variation each night like other hotels and not much felt like genuine Spanish cuisine. Enjoyed Narumi Asian restaurant. Pools are lovely and very clean, though not that warm. Fine on a hot day, but wouldn’t enjoy that in winter. They allow inflatables and recycle them for other guests well rather than binning them. Highlight was how much our Son enjoyed his time at Teen Spirit. He’d spend the morning with us at the pool and afternoon there. Gianni was a legend and great fun for him
Stayed 4 nights in Nov 2024

10/10 Excellent

Laura Lees

Stayed 5 nights in Oct 2024

2/10 Terrible

Steven

Stayed 4 nights in Oct 2024

10/10 Excellent

Varun

Stayed 5 nights in Jul 2024

8/10 Good

Garry Paul

Liked: Cleanliness, property conditions & facilities
Excellent property
Stayed 7 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and service
Stayed 4 nights in Nov 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 5 nights in Oct 2024

10/10 Excellent

Zara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel couldnt be faulted. We had breakfast included and it was absolutely incredible. Hotel itself has great amenities. Was a bit disappointed that bedding qasnt changed towards the last day there were stains general dirt noticeable otherwise hadnt noticed anything throughout the stay. Subsequently rated cleanliness a 4 otherwise qould have got the full 5. Theres a lot to do at the hotel but we made hood use of both hotel and explored the island well.
Stayed 5 nights in Oct 2024

8/10 Good

Natalie

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Rebecca Ellen

Stayed 4 nights in Sep 2024

4/10 Poor

LORENA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones son buenas y el buffet de desayuno muy rico! Especifique que era el cumpleaños de mi pareja y si podian poner algo de cumpleaños al llegar al hotel. Cuando llegamos, no habia nada. Fui a recepción y el señor de recepción me pregunto si no habia visto nada por el cumpleaños a lo que yo le respondi que no y me dijo practicamente “es lo que hay” perdon pero ni siquiera se ofrecio a mejorar y poner el arreglo de cumpleaños. La piscina y el desayuno son lo que mas me gusto pero la atención no. Si buscas algo tranquilo, no es el sitio! Volveria? Si, pero a un mejor precio
Stayed 2 nights in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
It was superb. A wonderful stay
Stayed 7 nights in Oct 2024

8/10 Good

Marcelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive either benefits for being a VIP EXPEDIA Member, which is always disappointing. Hotel in itself is good, has good pools and facilities, breakfast is also great with plenty of choice. Waiters however forget that some guests do actually speak Spanish so being greeted for breakfast 15 mins before closing with a “joder, mismo a la ultima hora” was not music to my ears! Overall most staff are good but service was poor, some lady by the pool next to us ordered a drink, waitress with poor English got it wrong and didn’t rectify, just allowed for guest to pay for incorrect drink after making her almost feel guilty arguing with her that she had ordered the drink she brought her! ASTOUNDED! Specially when cocktails in pool range between 13-19€ for house spirits!! That is not acceptable at all for a 5star! One of the days I requested cleaning of the room via calling reception and also asked change sheets and towels as sheets hadn’t been changed in 4 days and they were visibly dirty. They simply didn’t turn up that day! Overall the stay was good, facilities are good, but staff require training on how to deliver 5 star worthy treatment.
Stayed 7 nights in Sep 2024

8/10 Good

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2024

10/10 Excellent

Claudio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!!
Stayed 7 nights in Sep 2024