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Lesante Cape Resort & Villas, a member of The Leading Hotels of the World

5.0 star property
Luxury hotel on the beach, with indoor pool

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Photo gallery for Lesante Cape Resort & Villas, a member of The Leading Hotels of the World

Indoor pool, seasonal outdoor pool, free cabanas, pool umbrellas
Point of interest
Cape Three Bedroom Sea Front Villa with Private Pool | Beach/ocean view
Minibar, in-room safe, desk, blackout drapes
Point of interest

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • On private beach
  • Pool
  • Gym
  • Breakfast included

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Comfort Three Bedroom Sea View Villa Private Pool

Comfort Three Bedroom Sea View Villa Private Pool | Living area | 50-inch flat-screen TV with satellite channels, TV, iPod dock

Comfort Three Bedroom Sea View Villa Private Pool

Highlights

Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 150 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Premium One Bedroom Sea View Villa Private Pool

Premium One Bedroom Sea View Villa Private Pool | Minibar, in-room safe, desk, blackout drapes

Premium One Bedroom Sea View Villa Private Pool

Highlights

Furnished lanai
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 80 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite Sea View Private Pool

Minibar, in-room safe, desk, blackout drapes

Family Suite Sea View Private Pool

Highlights

Furnished lanai
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 3 Twin Beds

View all photos for Signature Suite Sea View Private Pool

Water view

Signature Suite Sea View Private Pool

Highlights

Furnished lanai
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Signature Suite Garden View Private Pool

Garden view

Signature Suite Garden View Private Pool

Highlights

Furnished lanai
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Sea View Villa Private Pool

Two Bedroom Sea View Villa Private Pool | Minibar, in-room safe, desk, blackout drapes

Two Bedroom Sea View Villa Private Pool

Highlights

Furnished lanai
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
  • 130 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Spa Suite Sea View Outdoor Hot Tub

Spa Suite Sea View Outdoor Hot Tub | Minibar, in-room safe, desk, blackout drapes

Spa Suite Sea View Outdoor Hot Tub

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Cape Three Bedroom Sea Front Villa with Private Pool

Cape Three Bedroom Sea Front Villa with Private Pool | Private pool

Cape Three Bedroom Sea Front Villa with Private Pool

Highlights

Yard
Furnished lanai
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 200 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Suite

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Separate bathtub and shower
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Three Bedroom Sea View Villa Private Pool

Three Bedroom Sea View Villa Private Pool | Minibar, in-room safe, desk, blackout drapes

Three Bedroom Sea View Villa Private Pool

Highlights

Yard
Furnished lanai
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
  • 170 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Sea View Villa Private Pool

One Bedroom Sea View Villa Private Pool | View from room

One Bedroom Sea View Villa Private Pool

Highlights

Furnished lanai
Separate dining area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
  • 62 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Garden View Pool Suite

Minibar, in-room safe, desk, blackout drapes

Family Garden View Pool Suite

Highlights

Furnished lanai
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
  • 90 sq m
  • Sleeps 7
  • 1 King Bed and 4 Twin Beds

View all photos for Deluxe Suite Sea View

Deluxe Suite Sea View | Minibar, in-room safe, desk, blackout drapes

Deluxe Suite Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Separate bathtub and shower
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Akrotiri, Zakynthos, 291 00

What's nearby

  • Byzantine Museum of Zakinthos - 3 min drive
  • Zakynthos Ferry Terminal - 5 min drive
  • Tsilivi Waterpark - 6 min drive
  • Tsilivi Beach - 8 min drive
  • Zante Water Village - 9 min drive

Getting around

  • Zakynthos (ZTH-Zakynthos Intl.) - 17 min drive

Restaurants

  • ‪Μύθος - ‬3 min drive
  • ‪Base - ‬3 min drive
  • ‪Barralu - ‬3 min drive
  • ‪Cafe' Latas - ‬5 min drive
  • ‪Γρηγόρης - ‬3 min drive

About this property

Lesante Cape Resort & Villas, a member of The Leading Hotels of the World

Luxury eco-certified hotel near Tsilivi Beach
Located close to Zante Water Village, Lesante Cape Resort & Villas, a member of The Leading Hotels of the World provides a free breakfast buffet, an attached winery, and a swim-up bar. With a private beach, a beach bar, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a massage, or a body treatment at Armonia, the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Enjoy the 24-hour gym, as well as activities like boat tours. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and designer stores on site.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with free cabanas, sun loungers, and pool umbrellas
  • Free valet parking
  • Bike rentals, an outdoor tennis court, and supervised childcare (surcharge)
  • An inflatable boat on site, massage treatment rooms, and beach towels
  • Guest reviews give top marks for the helpful staff
Room features
All 85 rooms boast comforts such as air conditioning and bathrobes, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Highchairs, childcare services, and free infant beds
  • Rainfall showers, separate tubs/showers, and free toiletries
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar and 1 poolside bar

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Boating
  • Children's pool
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Hot tub
  • Steam room
  • Tennis
  • Wine tasting room
  • Winery attached

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Highchair
  • Indoor pool
  • In-room child care (surcharge)
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location
  • Vineyard

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room

More

  • Beach towels
  • Couples dining
  • Inflatable boat on site
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between October 17 and April 30.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number 1000087

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Lesante Cape

Frequently asked questions

Does Lesante Cape Resort & Villas, a member of The Leading Hotels of the World have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. Pool access is from 9:00 AM–7:00 PM.

Is Lesante Cape Resort & Villas, a member of The Leading Hotels of the World pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Lesante Cape Resort & Villas, a member of The Leading Hotels of the World?

Valet parking is free at this property.

What time is check-in at Lesante Cape Resort & Villas, a member of The Leading Hotels of the World?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Lesante Cape Resort & Villas, a member of The Leading Hotels of the World?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Lesante Cape Resort & Villas, a member of The Leading Hotels of the World located?

This Zakynthos hotel is on the beach, 2.3 mi (3.7 km) from Tsilivi Beach, and within 9 mi (15 km) of Zante Water Village and Banana Beach. Daphne Beach and Gerakas Beach are also within 12 mi (20 km).

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Lesante Cape Resort & Villas, a member of The Leading Hotels of the World Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 45 out of 48 reviews
Rating 8 - Good. 2 out of 48 reviews
Rating 6 - Okay. 0 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Niv

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 6 nights in Sep 2024

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eco-hotel located in a quiet area of the island with astonishing view and great dining options; friendly and attentive staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, my only gripe was the food on the first night in the restaurant where the breakfast is served wasn’t that good but was expensive. But overall the hotel is stunning and very family friendly
Stayed 6 nights in Oct 2024

10/10 Excellent

Didem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, magical views and a very stylish calming resort. Staff go out of their way to make a difference and our four days here will never be forgotten. Highly recommended.
Stayed 3 nights in Aug 2024

10/10 Excellent

Philip Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractively designed, modern and spacious resort. Plenty of places to sit around the 3 pools. Fiore (fine dining) restaurant is excellent, Novita (a la carte restaurant next to swimming pools) is nice, Elea (breakfast and half board restaurant) is OK for restaurant but not as nice as the other two for dinner (we did not eat at Bostani).
Stayed 13 nights in Sep 2024

10/10 Excellent

Georgine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most extraordinary hotels on earth. Spectacular view and service.
Stayed 1 night in Jun 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, super friendly and personal
As a solo traveller, this place was amazing. Would definitely come back. Nothing was too big or too small for them to do. Everything was personal. Could not recommend enough.
Stayed 1 night in Sep 2024

10/10 Excellent

Roshni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful and friendly staff. Lovely grounds around the hotel made to look and feel like a small Greek village with themed nights in the main square, their very own vineyard and vegetable garden with a delicious farm to table restaurant.
Stayed 7 nights in May 2024

10/10 Excellent

Sridhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying at Lesante Cape. Staff are super friendly, the place is gorgeous and breakfast is exceptional.
Stayed 6 nights in Sep 2023

10/10 Excellent

Alan R

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Friendly and very accommodating staff. Beautifully appointed rooms, lovely environment—landscaping, pools, common areas. Can’t say enough good things about this property. Will definitely recommend
Stayed 2 nights in May 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunning and the staff is incredible and attentive to every detail. 5 different dining options are available as well as a great free breakfast to start your day. Absolute perfection.
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous and simply perfect. We had the best stay- great service, kind people, and fresh food. We loved it and will recommend it to all.
Stayed 3 nights in Jun 2023

10/10 Excellent

APRESH NAGESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best I have stayed in. It was absolutely perfect and I can’t think of any negatives to say about it. The whole hotel was very aesthetic and clean. The moment you enter you feel totally relaxed. All staff were super friendly and helpful. Thanking all the staff for making this a very memorable stay. It has a good location not far from Zante town. The Breakfast was perfect too with lots of good choices. Plenty to see around the hotel including a farm with their own fruit and vegetables a nice beach and shops. Perfect place for a relaxing holiday. 10 out of 10.
Stayed 6 nights in Aug 2024

10/10 Excellent

Ishai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms,
Stayed 7 nights in Jul 2023

10/10 Excellent

Luwana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lesante Cape Resort and Villas is a remarkably unique and luxurious property that did not disappoint. From our arrival to our departure, the staff greeted us with smiles and was very accommodating and friendly. We traveled with three small children and our every request was met. The concierge arranged for transportation to and from the hotel and went above and beyond our late arrival to make sure that we were able to order room service before the kitchen closed. If you are a family who likes to travel and truly appreciates the amenities a property has to offer, look no further. Highly recommend the room with a sea view and your own pool or jacuzzi.
Stayed 5 nights in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property to stay on the Island for the mix of value and amenity. Zakynthos Island is amazing, rustic and old world and largely un-touristed. Beautiful clear water, lots of adventure options.
Stayed 8 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful settting. Lovely staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best 5-star hotel experience!
This was genuinely one of the very best 5-star hotel experiences we’ve ever had. The rooms, surrounding area and facilities are above and beyond. But what left the best impression on us were the people. They made our stay unforgettable and have the attitude that modern day guests expect from a 5-star hotel. A fine balance between being extremely friendly and professional at the same time. A huge bow for the management and the whole crew at Lesante Cape.
Stayed 3 nights in May 2024

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was absolutely amazing! Staff went above and beyond. Our villa was gorgeous! couldn't recommend more!
Stayed 4 nights in Aug 2022

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most amazing five-star hotels ive ever stayed at. So sad that we only stayed one night. It was like living in a dream
Stayed 1 night in Sep 2022

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, exceeded expectations in every way. Staff was above and beyond. Our villa was gorgeous. Will return next year!
Stayed 1 night in Aug 2022

10/10 Excellent

Alessia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent first stay at Lesante Cape. Our room was beautiful and the staff was amazing. Special thanks to Pantelis at concierge for assisting us with various requests and genuinely to all of the staff for a wonderful stay. Food is amazing, as are the grounds and the hotel overall. FYI, our room was an adjoining room and we did notice that sound travels quite a bit. You can hear the neighbouring room quite clearly - something to consider when booking. Besides this small detail, 10/10 recommend Lesante Cape and would absolutely visit again.
Stayed 5 nights in Jun 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Lesante Cape, and I must say it was the best resort experience I've ever had. From the moment we arrived, we were blown away by the exceptional service and luxurious amenities. The rooms were beyond what we expected—spacious and immaculately clean, with housekeeping visiting twice a day to ensure everything was perfect. The attention to detail in the room decor and comfort was truly remarkable. The property itself is stunning, offering panoramic views of the sea that are simply breathtaking. Everywhere you look, there is beauty and luxury. It’s a place where you can truly relax and enjoy the serene surroundings. The dining experience at Lesante Cape was another highlight. The food was exquisite, with a wide variety of options to cater to every palate. Each meal was a culinary delight, making dining a pleasure every single day. However, what really sets Lesante Cape apart is the incredible staff. They were so welcoming and helpful, making sure our time in Zakynthos was everything we could dream of. From arranging tours and excursions to providing invaluable insights into all the must-visit spots, they went above and beyond to ensure our stay was unforgettable. I cannot praise this resort enough. Lesante Cape is a true gem, and I will definitely be staying there again. I can’t wait to return and experience the magic once more. Highly recommended!
Stayed 6 nights in May 2024

4/10 Poor

Leslie-Bernard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing for any stay but ESPECIALLY at this price point. We experienced repeated embarrassing mistakes that were not addressed by management, including BEING WALKED IN ON BY STAFF & HOUSEKEEPING three times in a 5-night stay. Forgotten orders at the restaurant, wrong room service orders, failure to change towels in private pool villa, staff mopping the gym in the middle of your workout, inconsistent wifi access exemplified an overall lack of attention to detail. We even witnessed the power go out at breakfast. For an all-villa property— we were shocked. After attempting to speak with the hotel manager, we were insulted by offerings of cheap sparkling wine and a small paper-weight trinket. For a plus - the property is beautiful, and the staff at the restaurant and pool work incredibly hard to make your stay positive. The food was also very high-quality but over-priced. (Don’t forget to bring your own water to the pool! It’s not proved free on 31 degree Celsius/ 90 degree Fahrenheit days!) In summary: Hard-working staff has been failed by poor management and lack of training.
Stayed 5 nights in Jun 2023

8/10 Good

Eunsaem

Stayed 1 night in Sep 2024