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"The hotel exceeded our expectations and was very cozy"

"The staff at the front desk were very helpful and nice. No problem communicating in English"

"Excellent location. This is a small hotel surrounded by restaurants, cafés, etc. As it was a tatami room, I was expecting the possibility of musky odor, but thankfully there was none! 😊 Room was just right for 3 people max. The futon was soft & comfy & warm despite the crazy Akita winter (personally it was too warm, I was sweating. 😂) The only con is, because we left the window slightly ajar for air flow, we could hear the very loud & obnoxious laugh from another guest's room (I think?) which was parallel to our windows. It went on from 12~2am. Not exactly their fault & we were too sleepy to complain. 😂 "

"It was as if taking a step back in time. Drifting off to sleep in a dark room with the snow falling through the positioned sliding windows as to not see any of the surrounding modern day buildings, was a marvellous experience that I shall treasure forever. Great amenities, a karoke room, natural onsens, a library and not to mention both a wonderful supper and breakfast, not to mention buffet style. My only regret is not booking another night! And the highlight for me was sitting in the natural onsen, both in daylight and below the night sky with snow falling, yet being warmed by the natural baths watching the world go by. 10/10 for me! Can't recommend enough!"

"I had such an amazing time here! One of my favorite parts about my trip to Japan. The staff was so kind & the in-room dinners were just amazing. I hope I can come back again! "

"Location - there is a pick up service from jr nakuro onsen station. You need to notify the hotel in advance for the pick up service. Staff- they are very nice. I got off at the wrong jr station. The next train will be an hour later but the hotel staff was already at the station waiting for me. I was very lucky to get some assistance from a local gentleman. He called the hotel and the hotel staff drive to my station and picked me up. I also asked the reception about the transport to naruko valley. The staff helped me check the transport arrangements. I was very lucky to ask the staff coz the google map info was wrong. Room - very spacious. You have all the amenities. The onsen is great. Fining - dinner and breakfast were just great. I was offered a lot of delicious local ingredients. It is a very good valued for money onsen hotel. I will def come back if I go to nakuro onsen again. "

"Lovely hotel. My room was large and had a view of the mountains. The onsen is small but has a nice outdoor pool which was delightful in the rain. Staff don't speak a lot of English but used translators to help. The restaurant is very nice with attention to every detail. I would stay here again."