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"Excellent customer service"

"Great location on the lake and is a great property for family or just you and your significant other to go to. This is our first option when traveling to big bear. "

"Property was very clean and close to dining and shopping. Located near the freeway so traffic noise was noticeable but tolerable. "

"I wanted to take a moment to thank you for making my recent stay such a wonderful experience as I continue my cross-country walk to raise awareness for mental fitness and suicide prevention. Your warmth, hospitality, and attention to detail provided the perfect respite on this journey. From the comfortable accommodations to the friendly and accommodating staff, every part of my stay felt like a true highlight. It was just what I needed to recharge and prepare for the road ahead. Thank you for making my visit not only enjoyable but memorable. Your kindness and professionalism will remain with me as I continue venturing east. Warm regards, Leisa. "

"The restroom smelled of urine and there was hair in the bathtub. "

"The customer service is always great every time I go to this property and I look forward to staying in the future "

"Spacious rooms, nice public shared spaces, and helpful staff. Fantastic location close to the ski resorts and many restaurants, shopping, conveniences. We would definitely stay again!"

"Very nice staff and hotel was very clean"

"Had a great experience. Good service and good location. "