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"Everything was perfect. The staff were incredibly kind and accommodating. Such a beautiful experience all the way through. The Kaiseki meals were also excellent. "

"Everything about this property was amazing!! The staff was so kind and helpful, especially Chiba in the dining room. Please do get the half board option! The food I was served was incredible and worth almost as much as I paid for the hotel room. The onsen at the hotel is better than most of the public ones in town. The free massage chairs and foot vibration machines were awesome. Highly recommended!"

"We had a wonderful 2-night stay at kitanoya! The staffs were really friendly and helpful, services was top notch and the dinner was wonderful. "

"This is my third time staying at shogetsutei onsen and I love it. Highly recommend this onsen."

"Enjoyable place to stay. Spa was nice though it was closed the hour before check out, so it was not super convenient. We couldn’t get double beds in the room, which was not ideal for a honeymoon. Still had a good time. "

"Although the hotel is old, the room is very spacious and bed is comfortable. "

"This is located right smack in the middle of all you need to see in town. I love this place."

"The property is at a very convenient location where we can easily walk to the department store and super market across the street. The condition of the hotel is very new, and they provide a microwave and free tea and coffee at the community area for everyone to use."

"We really enjoyed our stay at this hotel. The hotel personnel was more than helpful. We had a minor medical situation and they went out of their way to help us find medical attention. This was more complicated because many clinics were closed due to a holiday but they made many phone calls and found a solution for us. We are very grateful for their diligence. The hotel itself is very new and the decor is quite modern. Everything was clean and in perfect condition."