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"A nice quiet room "

"The location is great for somewhere that you would like to do a getaway. The facilities are fantastic for both kids and adults who are into culture. If I must complain, it would be the fact that the estate is huge and car park is quite far from everything else."

"Kids friendly, well maintained facility. "

"Room interiors are dated and poorly maintained, mildew all around the sunken onsen tub. Wifi in room kept dropping and was difficult to establish a connection. Staff service across the entire hotel was the worst! Front desk staff refuses to explain any of the activities available for guests when asked, shoved the program sheet at me told me to read myself instead. Restaurant staff would not entertain a special request to order fried rice, told me to order a full child's set menu and plain rice instead, or order food delivery! Absolutely horrendous!"