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"We have stayed at this hotel before for convenience more than anything. The on-site parking is a great service and the staff are always friendly. We used the meal service at the bar this time and the food was delicious. Very highly recommended."

"An excellent hotel with nice staff and easy parking with rooms overlooking river - great stay "

"I have stayed in this hotel many times it is absolutely gorgeous and the staff are amazing!"

"Great location, clean and well-equipped room, friendly staff."

"Regularly stay here and it's close to where I'm spending the day. When I've booked from the app and I go to drop some things off before going out they already have my room key done waiting for me to collect. Reception staff are always helpful. "

"Veey nice hotel and facilities food not the best and menu very limited"

"Been to this hotel a few times now and always enjoyed my stays. Quiet, well maintained and good breakfasts; not to mention the Spa facilities in the basement. Nice pool, steam-room and jacuzzi. Breakfasts can be manic early on, so unless its essential, a later sitting proves good. Rooms are large and bathrooms are large and modern too. Recommend"

"Amazing hotel which far exceeded expectations"

"I arrived after a week hiking and wanted a lovely place to both rest up and do a little work - this was recommended by an Uber driver and they got it just right. It’s in a great location in quayside - beautiful views of the river and millennial bridge, and it’s an easy walk to both restaurants and cool landmarks (cathedrals, castle, Lit & Phil.) Desk staff was very warm and friendly - so kind from the first word, and very helpful. Had a facial in the spa, which was very relaxing. Room service was quick to the room, delicious, and reasonably priced. Junior suite had a nice layout and was perfect for a few days when I also needed to get some work done. All in all, a perfect spot in Newcastle - my first time in the city (loved it!) and if I have the chance to return, I’ll choose Malmaison again! "